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MFC-9970CDW

Color Laser All-in-One with Wireless Networking and Duplex




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Product Reviews

119 of 147 people would recommend this product.

Overall Rating: 1 out of 5
Never really got out of the gate
March 29, 2013
By andyinberkeley from Northern California
Printed about 1000 sheets in B&W and color and then got a front paper jam. Removed the paper and went thru the diagnostics and then the problem migrated to a rear jam. Spent a day with the manual to no avail. Called Brother who sent their contracted Pitney Bowes serviceman to my home 3 times (he's here right now) but to no avail. Problem is not paper jams but either sensors or the actual motherboard for the printer.

They have easily spent more for their contracted repairman than the printer is worth. While I commend them on their prompt service and warranty, it seems foolish to spend all this money on repair, have me waste my time being here with the service person and not have a working printer.

This is my first Brother purchase and I am hard pressed to consider another, even if the product is repaired. I have other (competitive) printers that have lasted through tens of thousands (and more) prints without a hitch.

Hopefully Brother will make good on the warranty without more inconvenience to me or replace the product OR refund my money.

This site required me to give a rating of 1 - 5 stars, without an option for zero. I would have given zero had that been offered.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 1 out of 5
Duplexing Jams Constantly
March 20, 2013
By CSCC
The is printer has nice features but unfortunately, my office has concluded that we cannot use the duplexing feature. When duplexing, it jams repeatedly in the rear of the machine, then requires 10 minutes to cool down. Even after allowing the 10 minutes to elapse, it will immediately jam again if we try to print duplex. Sometimes after jamming while duplexing, it will also jam when we try to print single-sided after the original jam occurred.
4 of 4 found this review helpful.
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Overall Rating: 3 out of 5
MFC-9970CDW
March 12, 2013
By Anonymous from Silver Spring
Great All In One printer, but I could not get the software properly installed on my older PC which has Windows 7 installed. Therefore, I can only use the print functions except the Scan to PDF function. I use a MAC to scan to overcome this problem. The scan work on newer PCs.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
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Overall Rating: 3 out of 5
one MASSIVE problem
February 23, 2013
By Anonymous from New Jersey
i generally find that brother products are well made. when i decided to go laser, this was my first choice.

however, i have found a huge problem with this device and it absolutely decimates my happiness with this product.

the WIFI is only B/G.

why is this a problem? i don't need it to run at N speeds. however, i need it to NOT cause my network to slow down to 54mbps just because it only supports B/G.

unacceptable. this product is too new to only be B/G compatible. considering the miniscule size of the radio in my 2007 laptop which supports N, there is no reason this device should lack this feature.

total fail.
Expertise Professional or Expert
Use Home (Personal Use)
Brother products owned 4
8 of 9 found this review helpful.
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