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MFC-9970CDW

Color Laser All-in-One with Wireless Networking and Duplex




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Product Reviews

119 of 147 people would recommend this product.

Overall Rating: 5 out of 5
Outstanding Printer
January 21, 2013
By whippersnapper from Central Texas
My past several monochrome laser printers were from a different manufacturer, and each died well before I thought their practical lifespan should have ended from power supply control board faults. In fact, the last printer died twice as I resurrected it once with a new replacement board I got a local repair shop to install. When it died the 2nd time, I swore I wouldn't buy another printer of that brand, and began looking for alternatives to models from that or another manufacturer so commonly available. It so happened that my home office older-model B&W personal copier had also become dysfunctional so a multifunction machine that was color-capable seemed an ideal choice. The price on the Brother MFC-9970CDW dropped with a nice discount at just the right time, and all the reviews I read indicated it produced very good quality. A few complained a bit about having to replace the stock toner cartridges too quickly, but since most of what I print is B&W I intended to use the high-capacity cartridges for replacements. Those reviews were relevant but less significant in my decision, and I made the purchase through an trusted online retailer from whom I have purchased other high-value components in the past. They provided free, prompt shipping and I have been very pleased with the unit ever since it arrived. The integration into my home office network went smoothly and it has operated very well with excellent quality in all of the prints, copies, scans and faxes over the past 6 weeks. I've now replaced the black cartridge when it ran out after about 1500 pages and will also replace the color cartridges soon with the high-capacity versions (at about the same page count for them according to the onboard diagnostic function that is accessible through a network browser). I'm very happy with the printer and consider it a good purchase for my needs.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 1
2 of 3 found this review helpful.
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Overall Rating: 4 out of 5
Good for a Home Business
January 9, 2013
By rbarts
The printer is bulky, but works well for a home business. It's particularly nice that it has wifi so computers can be used from anywhere in the home. Print quality is excellent. Sometimes there is a delay from when the print is issued until when the printer starts printing. This could be a wifi issue (but not likely given the speed of my network).
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 4
3 of 3 found this review helpful.
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Overall Rating: 4 out of 5
Excellent SOHO printer
January 9, 2013
By luap from Los Angeles, CA
This printer does everything I expected it to do, and then some. The best part is that it "just works" - we use a combination of Mac, Windows and Linux machines, plus an Android device or two, and they all print flawlessly.

Setup was fairly straightforward. The only challenge I had was that initially I set it up for wireless networking, and any time the router was reset the printer would lose its connection and force me to go through the setup again. I changed to a wired connection, and no problems since. We have a second one in our business office, and it seems happy with wireless. Could be a recent firmware update corrected that issue.

The first "sample" set of toner cartridges yielded about 1,700 total pages. I purchased the "high yield" replacement set and am now beyond 10,000 pages and going strong. I've also scanned hundreds of documents and sent a few dozen faxes.

I knocked off a star for two reasons: first, the paper tray capacity is far too low for a machine of this calibre. Having to pay extra to load more than a couple hundred sheets at a time is silly. Second, we've had troubles trying to feed heavyweight paper, envelopes and the like through the front feeder. The only paper jams experienced have been while feeding non-standard paper this way. Other than that, it's awesome.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
2 of 2 found this review helpful.
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Overall Rating: 3 out of 5
A few kinks
January 8, 2013
By DSPBrandt from Midlothian, Virginia
Overall, the machine handles the workload. Color scanning great. A few things I don't like:
1. If you have paper in the feeder tray or receiving tray, each page that comes out pushes the other papers out of the machine and onto the floor.
2. The fax function is extremely slow whether you scan and fax or fax straight. My old plain machine was much faster.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
1 of 1 found this review helpful.
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