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MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




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Overall Rating: (3.7 out of 5)
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Product Reviews

51 of 72 people would recommend this product.

Overall Rating: 1 out of 5
Would give it 0 * if possible
December 16, 2014
By Anonymous from Florida
I have been in business 17 years and this is by far the worst printer I have ever owned. Can't print thick paper, doesn't print envelopes without grabbing several at a time, I must print checks one at a time in the manual feed, if put in the tray will usually grab 2 at a time at some point when printing 20 or so checks, manual feed doesn't work 1/2 the time and must redo. I am constantly having problems and finding things it won't do properly. I really hate this machine. I have called customer service but they were no help, you can't fix a machine that was engineered poorly. I just missed the 30 day cut off to return this printer and have purchased bulk cartridges so I am stuck with it. I will buy a Cannon when I use up the cartridges. Will never buy another Brother product.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
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Overall Rating: 5 out of 5
Great Value!
December 15, 2014
By cavdev
I upgraded to this model from my old 6490CW. I love the new features of this machine! Purchased specifically because it handles 11X17 paper and is multi-function. The scan functions directly to a PDF file rather than a jpeg like my old machine...so much more usable!! Perfect amount of features for small office use.
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Overall Rating: 1 out of 5
Basic Flaws Make This Printer Poor
December 10, 2014
By GaryZ from New Castle, DE
I could never get the machine to work correctly.

There are not any circumstances under which I can recommend someone buy this printer. It has so many flaws, it is hard to know where to start. Just to be fair, I have purchased over 50 printers in my lifetime. Laser, ink jet, for work, for home, for photop quality printing. As a marketing person, I often have to support them as well.

The printer has problem grabbing paper from the main paper tray 1. Not 20 pound paper but nearly ANYTHING else. Glossy, semi-gloss, anything heavier. Nope, jam, jam, jam.

Try the straight feed? Nope. Jam jam jam. Sometimes it took 30 tries to get it to grab a single piece of paper, IF it worked the 30th time.

It likes to grab multiple sheets from paper tray 1 also, especially when loaded with photo paper. So it prints on a fraction of the fiorst and the remainder on the rest.

PRINT QUALITY in normal print (on 20 lb paper) shows line bands. Pretty bad. Nothing cleans them up, even multiple head cleanings.

WIFI QUIT after just a month and won;t work any more. So it;s hard wrired despite being purchased to be a wireless printer.

Thanks Brother for a great paperweight. I plan to use it as a trade in for the next printer I buy as soon as I can...which will NOT be a Brother printer.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 3
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Overall Rating: 1 out of 5
Complete Failure
November 30, 2014
By RetiredRockman from Indiana
I received my MFC-J6920DW Printer/copier/Fax Nov. 2013 It was easy to setup. It was for home use and had little use other than PDFs and a few scanned pages. After seven months, While printing an image from a NASA site the screen indicated a paper jam. It appeared that I had the jam cleared but would not allow printing. The inside of the print area was wet with ink. I was able to take it in to a local Brother repair center. After two and one-half months they were unable to fix the problem with new parts and applied for a replacement. It came with no warranty but a special page to clear jams. The new machine was placed in my front seat. No box. No cover. I have large ink cartridges I purchased for this machine and feel it was a complete waste of time and money. I have not used the second machine.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 1
1 of 1 found this review helpful.
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