All Products List

Support for All-in-ones / Multi-function

Find the Support You Need for Your All in One:

support

Contact Brother by Email, Chat or Phone

Get the Latest Drivers, Software Updates, Manuals, FAQs, Videos and More!


Locate a Brother Authorized Service Center to provide support on your Brother products.



MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




Download Brochure  
Overall Rating: (3.7 out of 5)
Read all 91 Reviews | Write a review



Product Reviews

65 of 91 people would recommend this product.

Overall Rating: 4 out of 5
So far so good
March 9, 2015
By KM76124 from Seattle
I was tired of the $79 HP junk we always buy and so i am trying to spend more and hopefully get more. We don't print a lot but wanted something that works when we need it to for both scanning printing and copying. So far so good. Was easy to set up, a lot bigger than other junkers we have bought but that is okay as long as it works. Love the easy menu on the face and fact it's adjustable for to diff positions makes it easy to always read.
Expertise Casual User
Use Home (Personal Use)
1 of 1 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 1 out of 5
BIG LET DOWN!!!
March 5, 2015
By Tgreenmi from Brighton Michigan
When printing photos you have to put the photo paper in 10 times before it will start to print. It grabs the paper and sends it through. You have to act fact to put another in because it will grab the normal paper and print on that. You put the photo paper in and it grabs it and you think its going to print and then it pushes it all the way through. You have to do this OVER and OVER and OVER and then all of a sudden it starts to print so you are happy. That is only for a short time because once you see the photo its not square on the paper, sometimes not even CLOSE! When trying to print a 4 X 6 photo it NEVER prints on the paper evenly its ALWAYS off set and the guides on the side do NOTHING to help. SO it can't print photos, maybe it will print the contracts we need. Well it can NOT grab just ONE sheet of the carbonless paper it always grabs more. I have called and they offered NO help to fix the photo problem or the carbonless paper problem. I wish I would have known the problems sooner I would have sent it back. My fault for thinking it would do what the description said it would. The one thing it does OK is you can use the document feeder to scan legal sized documents.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 3
2 of 2 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 1 out of 5
No Luck with this One
February 23, 2015
By Anonymous from Houston, TX
Got one print job out of this printer before it died. I think it linked to my network once to do one print job. Turned it off to reboot it and it won't turn back on. I want my money back.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 1
1 of 1 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 3 out of 5
Hits and Misses
February 10, 2015
By bealss from Finger Lakes NY
I have had several Brother printers which have been great, but this particular product has been more problematic. The first issue was with a bad print head. In the first couple of weeks I had the machine the magenta printer suddenly simply quit. Tech support had me go through a special cleaning cycle to no avail. But the issue I had was the fact that Brother twice shipped me replacement ink sets (because you use a LOT of ink to do those cleanings) and probably would have sent a third set if I didn't protest that it ought to be quite clear after a dozen cleanings that doing more would not fix the problem. At that point it was decided to replace the printer. That process went smoothly and the new printer is fine. I'm also a little put out that there doesn't seem to be a way to improve print quality. Colors look weak overall and nothing in my settings will seem to improve that. Lastly, this machine WILL NOT DUPLEX with the Mac driver at 8.5 x 14 legal size settings. This is an issue with the driver, not the machine. It will duplex legal size from a PC without any issue. It duplexes all letter and ledger sizes with no problem. It seems as though this would be a simple fix, but Brother says the problem is with the CUPS driver, which they do not have any control of. I say that's nonsense. Surely Brother has enough programmers to write a Mac driver for their machines. Saying it is someone else's problem is not a good answer. There must be hundreds of Mac users who cannot duplex legal size paper and that seems inexcusable.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned More than 5
4 of 6 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
<  1  2  3  [4]  5  6  7  8  9  10  >    Next 10
Total Page Count: 23

*Street pricing may vary
Compare Models
MFC-J6520DW
Est Price:
$229.99*


MFC-J6720DW
Est Price:
$249.99*



Support
Software downloads
and updates, FAQs,
Manuals and more...