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MFC-J870DW

Compact Inkjet All-in-One with Enhanced Connectivity Options

Estimated Street Price: $149.99*




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Overall Rating: (4.3 out of 5)
Read all 83 Reviews | Write a review
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Product Reviews

74 of 83 people would recommend this product.

Overall Rating: 4 out of 5
January 14, 2014
By irvin
Easy to use. No major problems. Did have to reload the software a couple of times
Expertise Casual User
Use Home Office (Business Use)
Brother products owned 1
1 of 1 found this review helpful.
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Overall Rating: 4 out of 5
Great printer for the money
January 13, 2014
By WhichWitch from Las Vegas, NV
Works as it advertised. Only downfall is the price of Brother ink cartridges and availability in local stores. Best to order enough ink cartridges online and stock up as you will not be able to run to your local office supply store to purchase if you run out.
Otherwise, it is a wonderful wireless printer,scanner, copier & fax machine for home use.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 3
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Overall Rating: 1 out of 5
very bad customer service
January 12, 2014
By vidarc
When I called you and explained about my defective printer you would not replace the product with a new one (you offered to replace with a refurbished one) I called XXXXX (where I originally bought the product) and explained my situation. The product was still under warranty but the return time had passed. I explained that it was opened and tested only two days before (holiday gift item) and what the manufacturers customer service had told me.
XXXXXX Customer Service listened and brought my problem up to a supervisor who understood what happened. XXXXXX customer service replaced my defective product with a new product.
If that can be done by the reseller then you should have also listened like XXXXXX did and replace with a new product as well.
I am disappointed with your return policies and your customer service but not with the printer but you still have lost me as a customer.
5 of 6 found this review helpful.
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Overall Rating: 2 out of 5
FAX setup info incomplete
January 12, 2014
By MKofMorroBay from West Coast
Printed & copied fine, tho' I disliked the 'faded' quality of the colored inks. Setting up FAX to work with my answering machine proved impossible -- the needed icons were NOT in the display, no matter how many times tech support (in 4 calls & maybe 4 1/2 hours ) had me push the buttons. (Hey, I can read from the manual, too.) I decided it was defective, took it back & got a different model instead of replacing the same model. We shall see if it's any better.
Expertise Advanced Amateur
Use Home Office (Business Use)
1 of 1 found this review helpful.
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Regular Price: $149.99 Free Shipping!*
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