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MFC-J825DW

Inkjet All-in-One with 3.3" Web Connected TouchScreen Design Interface for the Small or Home Office




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Product Reviews

177 of 227 people would recommend this product.

Overall Rating: 1 out of 5
Awful customer service
July 4, 2013
By Joeblow from Kansas City
After 3 weeks of use I had to replace the black cartridge. Not unexpected but after doing that one of the color cart had to be changed, then another and another. So after replacing all catrs with new Brother carts it still would not print, not a single page from the day the black was replaced. Customer service at Brother repeatedly said the problem was low ink even after replacing all of them. I guess they wanted me to go buy more ink. This printer was bought direct from Brother and after talking with CS supervisor I still got no relief. Took the thing to the recycle bin and will never consider a Brother product again. Going with an Epson and hoping for better luck.
Expertise Casual User
Use Home (Personal Use)
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Overall Rating: 3 out of 5
Okay for the price
June 18, 2013
By AlbuquerqueMomma from Albuquerque, NM
Pros - This is a good printer for the price and the high yield ink cartridges really are. It was easy to install and the footprint works great at my work station.

Cons - It is noisy and slow, does not work well on 2-sided copy and does a terrible job printing and reproducing colors.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 3
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Overall Rating: 3 out of 5
With Reservations
June 17, 2013
By dbrasso from San antonio, Texas
The printer itself works as it should and does a very good job. The main reason I purchased a new printer, and this one in particular is, (a) Features (b) price of printer and ink, and the main reason, (c) cloud print. I have no problems with features and pricing. My problem is with cloud print. First, Google Cloud Print doesn't recognize Brother as capable of Cloud Printing. You have to go through a convoluted process then you have to leave your computer and printer on. Very inconveniant if you're not home and trying to print from your smartphone or tablet. I was able to print photos using iPrint&Scan from text messages with my first smart phone, then I upgraded to HTC EVO 4G LTE. Now I get "internal error" message when I try to use Iprint. Get same error message using my Nexus 10 tablet. Also, printer goes into sleep mode and cloud print can't wake it. I've looked for an always awake setting, but can't find one. By the time I realized I had problems with cloud print, my 30 day return window had past, or I would have exchanged it for one recognized by Google.
Expertise Professional or Expert
Use Home (Personal Use)
Brother products owned 3
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Overall Rating: 5 out of 5
Wonderful
June 15, 2013
By Anonymous from Akron, OH
The Brother All-in-One J825DW has all the features anyone would want in an inkjet printer--including a cd/dvd drive and wifi. Its touchscreen is very easy to read and makes setup, as well as other functions, a breeze to perform. Bright, vivid colors characterize the color print quality. I have used it on plain printer paper and premium glossy photo paper without any problems. I especially like the self-diagnosis/cleaning process the printer performs ever so often. For the price, the Brother J825DW cannot be beat.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 3
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*Street pricing may vary
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