Printers

I got this printer last week and having a tough time connecting the printer with my wifi router using Windows 8. Called customer support and the agent was very helpful and patient. She walked me through step by step, explaining everything in details and after 30 minutes, It was done. Best customer service I ever received here in USA. For this simple reason, I am now the most loyal fan of brother products. now about the product, I briefly used the printer and everything looks perfect, from print to copy to scan. Could not be more happier.

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I used to love Brother printers, but not sure if i do anymore. I had an old HL-2070N that works awesome. Toner life as reported estimated by Brother over a lot, i mean a lot of printing. It is still running great at a friend's house.

So. 2280DW. Toner low warning way too early. Starter toner went on about 400 pages. regular report nothing fancy. Had to search for a long time to find a way to ignore the warning. it finally went very light until about 580 pages. OK. i can take it for a starter toner.

I brought the high capacity toner. TN-450. Genuine from Amazon directly, not 3rd party dealer. It has all of the right seals. Low toner light came and the printer's online web interface showed 4 out of 10 on low. what! it is not there yet. the light came on at 1050 or so pages (according to the page counter). so that's about 600 pages actual printed for a HIGH capacity toner that is rated for 2400 pages? I am doing averaging printing. so the toner won't last me for 1000 pages by this rate. according to other online. this is a common problems.

I can see Brother want to tell the user, prepare for a new toner, but i think quality control may be an issue. I understand you don't want to run the toner till dry, but i have been using laser printer at work/school/home for a long time, and there is rarely a problem if you replace it when it is light.

I have other Brother printer with a leaking toner (genuine) that the customer service was pretty much useless and rude.

Bottom line. I am a bit upset about the cost of the toner with such a short life that is not even half of what was advertised. I know company makes their money on toner/ink, so just be cautious. I may try a generic or Staple/OfficeDepot brand to see how it will last.

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Machine setup flawlessly in windows 8. Prints and scans with wireless computer and iPhones. 3rd brother printer for me. Good support , highly recommend .

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Have had this printer now for 9 months, and have no regrets. It was very easy to install, and scans, copies, and prints flawlessly. We've never had any problems with it whatsoever. Features are readily accessible on menus. The only time I had to dig into the documentation was trying to figure out how to scan multiple-paged documents into a single pdf file. It can be done, but took some searching to figure out how. We especially like the low per-copy cost and the easy duplexing features - really saves money on toner and paper.

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