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HL-3170CDW

Digital Color Printer with Wireless Networking and Duplex

Estimated Street Price: $279.99*




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Product Reviews

62 of 75 people would recommend this product.

Overall Rating: 1 out of 5
Worst Printer Ever
December 9, 2014
By jrussosd from San Diego, California
This is a very poorly designed printer. It is almost impossible to feed paper and envelopes through the manual feed without having them skew. The tiny guides do not help. There is nothing in the literature accompanying the printer advising the buyer the paper fed through the manual feed had to be grabbed by the printer which sometimes takes several tries (I was on the telephone with Brother for over 30 minutes before a supervisor told me this after the first person was unable to help) You must also change two flimsy tabs in the rear of the printer each time you want to print an envelope then change it back for paper. If you fail to move the tabs for the envelope it comes out creased, if you fail to change the tabs back for paper the toner does not fuse and it smears off. Brother's "support" stated flatly, "we only guarantee the machine will work as designed, not that you will like the way it works." Consequently, I am stuck with a machine that is a pain to operate because that is the way it was designed to work. Had the literature warned of the shortcomings of the printer I would have purchased something else. I have never had to make so many changes to a Canon or HP printer.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 3
2 of 3 found this review helpful.
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Overall Rating: 3 out of 5
First Printer Broke
November 24, 2014
By badfuser from New Jersey
This is my second HL-3170CDW printer. The first one did not last more than 18 months. The fuser roller became damaged. Luckily I had purchased product protection from Staples when I originally purchase it so I was able to replace it without having to pay too much. The only reason I purchased another one was because I had over $300 worth of unused toner that I did not want to throw away. The printer itself is quite god with nice color and good print speed.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 3
2 of 2 found this review helpful.
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Overall Rating: 4 out of 5
Good print quality; poor stand-by mode
November 10, 2014
By DJ2000 from NC
The print quality is good, although I'm bracing for the expected low output from the chinsy toner cartridges that come with the computer.

After the printer enters the sleep/stand-by mode, it fails to print the first "job" that I send it. It will wake up, but it won't print until I send the job again.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 2
1 of 1 found this review helpful.
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Overall Rating: 5 out of 5
Forget those color inkjet (aka ink-suckers)
October 19, 2014
By MeMeMom from Franklin, TN
I am so glad I went with this product. I got tired of the less-than-professional looking color prints on multiple inkjet printers I have tried. This one exactly fills the bill---and no more worrying about dried up cartridges. Color is vibrant, crisp, and the printer has a small footprint making is perfect for my home office. Speed is more than adequate. Setup was a breeze. Yes, you may pay more initially for replacement ink when needed, but it lasts SO MUCH LONGER and nothing is wasted. I also own a Brother 8890DW, which has been a workhorse for many years without a single problem. This is why I went with Brother again and have not been disappointed. Very, very happy with my purchase.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 3
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