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HL-L8350CDW

Color Laser Printer with Wireless Networking and Duplex

Estimated Street Price: $399.99*




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Product Reviews

33 of 41 people would recommend this product.

Overall Rating: 1 out of 5
Worst printer/customer service
August 26, 2015
By MDOFFICE
We purchased this printer a little over a year ago when it first came out and have not been happy. The printers rubber parts on the inside are melted which causes the paper to be warped and melted when it comes out. It also smells like burning tires when used. We are a fairly large medical practice and use several different brands of printers. When I called for help I was told I was out of luck since I did not have the receipt. Even though the printer was just released in 2014. We spend about $1000 a month in ink and all of my printer companies have replaced parts at no charge because they understand that the ink is where the money is made and they do not want the customer to move to a different brand. Brother has not figured that out yet!
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Overall Rating: 1 out of 5
Very Disappointed - Poor Print Quality
August 13, 2015
By BrotherMother from Georgia
I took another brand printer back to the store because it would not print on a certain paper I use. I was planning to upgrade to a different model of the same brand because the print quality and no paper curl were awesome. But they were out of that printer so I looked at the Brother. I printed a test page on my paper and was amazed. It took my paper and the print quality AT THE STORE was awesome. I got home and started printed and was extremely disappointed. Everything printed very poorly, text and graphics were pixelted and bad paper curl. After talking with 3 different representatives which took up most of day, I was told sorry there is nothing we can do. That is the best you will get. Either they are wrong or the test sheet at the store is very misleading. Now back to the store to return another printer. :(
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 4 out of 5
Good Printer/Not so good set up instructions
August 13, 2015
By wizebidder from Huntington Beach, CA
I like the printer. It is easy to use and provides good quality printing. The only problem I had was in setting it up, twice since I recently got a new computer. Both times I had to call customer support for assistance. However, both times the guys were knowledgeable and courteous, and the job got done in 30 or minutes.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 1
1 of 1 found this review helpful.
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Overall Rating: 1 out of 5
This printer is going back
August 11, 2015
By WAInnkeeper from Washington
Brother's reputation has been seriously damaged with this purchase. We've been happy with previous Brother printers, so it was a no-brainer (we thought) to purchase another Brother. Cheap plastic and manufacturing shortcuts have made this new printer unsatisfactory. Wait times of 30-40 minutes to reach a representative on numerous calls to Customer Service over the past week, and Brother's inability to resolve the issue, have resulted in a very dissatisfied customer. Brother blames the foreign manufacturer rather than recognizing that ultimately Brother is responsible for quality control.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 3
0 of 2 found this review helpful.
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Valid Thru 9/12/2015
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