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DSmobile® 920DW

Wireless Duplex Mobile Color Page Scanner

Estimated Street Price: $199.99*




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Product Reviews

10 of 15 people would recommend this product.

Overall Rating: 1 out of 5
The 920DW is OK Support is bad.
August 1, 2014
By CDBrown from Hartfrod CT
I purchased the product to be used with my traveling consulting business. The hardware work ok. I down loaded the BR-Receipt software and purchased the cloud service. However, I was never able to link to the Cloud Service. It kept telling to reset my password. Which I did over 15 times. I also wrote the support desk. I kept getting canned responses to reset my password, I could long onto my account online but when it would never let me access my Cloud site.

I did call the support desk. I hung up after 10 to 15 minutes waiting for someone pick up. I did finally get a young lady. However, I received the canned response with a n email link to reset my password again and the standard instructions. I did follow the instructions and reset my password. The connectivity still was not fixed.

I canceled my cloud service and am considering returning the DS Mobile 920dw to the Store and getting an other brand.

5 hours of trying to get this product up and running as advertised is not acceptable for a business professional that has accounting can computer training.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 2
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Overall Rating: 3 out of 5
DSMobile is OK
June 29, 2014
By Mito from Orlandio, FL
I am not a fan of small format scanners in general, but the larger ones just are an incredible pain in terms of how much space they take up and how long they take to scan. At first, when I used it on my Mac Book, teh DSmobile 920DW seemed like a piece of junk. I just hated the way it behaved, the software tools, the lack of setup utilities, etc. I was even thinking of returning it. When I hooked it up to my PC, however, it behaved, EXACTLY as I expected it to. No fuss, no muss. It quickly and painlessly scanned all my loose pages and I am in the process of going about getting rid of years of paper clutter and getting them organized, which to my sad admission, I find fun.... It appears very no frills in general, but I am happy with how it performs when attached to a PC. Do not have much need for it outside the office. It takes up little room and sits on my desk just fine. The feeding mechanism can be described as a little finicky, but you quickly get used to it and it is no big deal unless you have some really ratty pages to scan. For a PC, for someone that has bare bones scanning requirements, I would recommend this. On the Mac, I wouldn't have my expectations set to high. It may work better on the Mac with different software.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned More than 5
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Overall Rating: 5 out of 5
Great Scanner:
June 24, 2014
By EasyLiving
Great portable scanner. Easy to setup and use. Documents, business cards, etc. come out as clear as original.
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Overall Rating: 4 out of 5
DS920DW Great Scanner
June 6, 2014
By jfepac from Chesapeake, VA
PROS:
Scanner works as described by Brother. Scanner is fast and does a good job with even small receipts. The WIFI works very good. Duplex also is very handy when scanning documents.
CONS:
I would have given it 5 stars if you could control the scanning by the wifi wireless interface.
Expertise Professional or Expert
Use Home (Personal Use)
Brother products owned 4
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*Street pricing may vary
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Regular Price: $199.99 Free Shipping!*
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