All Products List

Support for Scanners

Find the Support You Need for Your Scanner:

support

Contact Brother by Email, Chat or Phone

Get the Latest Drivers, Software Updates, Manuals, FAQs, Videos and More!


Locate a Brother Authorized Service Center to provide support on your Brother products.



DSmobile® 920DW

Wireless Duplex Mobile Color Page Scanner

Estimated Street Price: $199.99*




Download Brochure  

Product Reviews

18 of 26 people would recommend this product.

Overall Rating: 4 out of 5
Just what I needed
February 2, 2015
By Grandmabee from Florida
I wish I'd have gotten this sooner.
It took a while to figure how to work it but, I'm not very good at computer stuff.
Once I did, I breezed right through my work.
Expertise Casual User
Use Home Office (Business Use)
Brother products owned 2
0 of 1 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 2 out of 5
Unnecessairly complicated and lacking
January 26, 2015
By BillB from Oakland, CA
First product in years that required reading the owner's manual to install and setup. Instructions and procedures are unnecessarily complicated. Installation of WiFi was problematic. Images were not clear and crisp, they had gray backgrounds instead of white and maximum dpi is only 600, not adequate for printing enlarged presentations.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
Label Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 1 out of 5
Horrific Experience
September 8, 2014
By Reyi from Honolulu HI
I am hating life right now. Brother has me on my knees. I bought a scanner. What a nightmare. DS Scanner is hard to install. As soon as I plugged it inot my computer it started gathering all my photos? I dont want that. Using this for scanning legal docs back to my attorney. Cannot reach help on the weekends. Now ive been on hold for 30 minutes and the one I spoke to could not remember my name. She rudely called me Mam repeatedly in a sarcastic tone. They did a swap but there was not return lable. I just spent 200 money i didnt have for weeks of heart ache and stress. I ended up going to ups to scan the urgent document.
Use Small Business (Up to 25 Employees)
5 of 6 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 1 out of 5
The 920DW is OK Support is bad.
August 1, 2014
By CDBrown from Hartfrod CT
I purchased the product to be used with my traveling consulting business. The hardware work ok. I down loaded the BR-Receipt software and purchased the cloud service. However, I was never able to link to the Cloud Service. It kept telling to reset my password. Which I did over 15 times. I also wrote the support desk. I kept getting canned responses to reset my password, I could long onto my account online but when it would never let me access my Cloud site.

I did call the support desk. I hung up after 10 to 15 minutes waiting for someone pick up. I did finally get a young lady. However, I received the canned response with a n email link to reset my password again and the standard instructions. I did follow the instructions and reset my password. The connectivity still was not fixed.

I canceled my cloud service and am considering returning the DS Mobile 920dw to the Store and getting an other brand.

5 hours of trying to get this product up and running as advertised is not acceptable for a business professional that has accounting can computer training.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 2
1 of 1 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
<  1  2  [3]  4  5  6  7  >
Total Page Count: 7

*Street pricing may vary
Compare Models
DSmobile® 720D
Est Price:
$149.99*


DSmobile® 820W
Est Price:
$179.99*



Support
Software downloads
and updates, FAQs,
Manuals and more...