I would like to thank your agent for his excellent customer service. To me, he is the consummate representative, perhaps, one of the most effective customer service reps that I have encountered. His product knowledge, patience and clarity were exceptional as he walked me through what I considered difficult steps linking the Brother printer to my wireless network. In my view, the customer representative position plays a vital part to a company’s success due to the impact of effective or ineffective customer assistance.
I do not take these comments lightly and wish you to inform him of this writing; attach this writing to his personnel file; and recognize him verbally among his peers that this customer received exemplary customer assistance.
Alex B. Baxter Jr.
Today I had the pleasure of having a young man, he answered my phone call to your customer service tech dept.
He was awesome! He totally spoke in a language that made it easy to understand what he was talking about. Wanted to send a short note to recognize his friendly, competent, user friendly language and all round excellent service.
He is an asset to your company.
We had a problem with our printer, she was very patient with me, I am not technologically savvy, walked me through all possible problems and solved the issue to my satisfaction.
She was very knowledgeable and did not talk down to me like I was a senior imbecile. Give that girl a raise.
Brother support system is awesome, that generates brand loyalty.
I wanted to share that I think that this young lady went over and above to help me resolve issues I was having with my new brother printer.
She was extremely knowledgeable, friendly, courteous and SOooo very patient with me as she navigated me through the process of assisting me to find solutions to my printer issues!
I love celebrating outstanding customer service, and she is an outstanding representative for your company!
I do hope that she gets some kind of notification that this NEW brother purchaser is very happy with your product and even more so with the customer support representative that you have in this wonderful young lady!
I am writing to thank you for the exceptionally good help I was given today by of our agents. Probably the best help concerning a computer or printer problem I have ever received from anyone.
He was king, calm and concerned and polite---and knowledgeable about the kind of frustration felt by someone in my situation. He not only immediately talked me through correcting the problem but, just to make sure I would have a reference for the future, sent me a detailed description of the procedure.
I have just been guided by one of the best tech person I HAVE EVER WORKED WITH. She was clear, concise and patient.