I have been having difficulty getting WiFi access to my Brother printer. A young woman by the name of Tamara came to my rescue. She was patient, understanding, and so very helpful and even asked to stay on the line so that I could make sure that the printer was functioning well. It is so rare these days to actually find a company that truly understands what exceptional customer service is all about. I am impressed with the quality of the employees you have there and I just wanted you to know just how special an individual such as Tamara is. I hope your fall season is the best ever.
P. Lesch 9/11/14
I wanted to take time to compliment your Tech support person named Kim. She was calm, friendly, professional and knowledgeable and I was well taken care of. I can work again--that's the most important part and it's all because of great customer service from Brother.
S. Allenback 8/14/14
I had the pleasure of having one of your agents assist me in the setup of my Brother printer. She was an absolute delight to deal with. Her qualities included friendliness, while maintaining a professional demeanor, knowledgeable, patience and willingness to go above and beyond in helping me. She is truly an asset to your company.
I currently own a Brother DCP7065DN, it is nice to know that I can count on you when assistance is required, especially in a day and age that "customer support" seems to be a thing of the past.
F. Lewis 8/18/14
Your Tech Support person, Corey was excellent in a critical time late on Friday before Labor Day Weekend. Please acknowledge him for his personality, technical knowledge, customer relations, Brother Support------total service.
F. Walker 9/2/14
just wanted to write to you and let you know how wonderful Christina is!
She was so kind and confident and helpful yesterday, I never encounter people
like this anymore in my day to day activities sadly! She is a wonderful
employee and Brother is lucky to have her. She is an example to everyone.
If more people conducted themselves such as Christina in terms of knowing her
job and customer service there would be fewer problems in day to day life.