Brother iPrint&Label
A label printing app for your Apple® or Android Mobile Device
FAQ's and Troubleshooting
What is Brother iPrint&Label?
Brother iPrint&Label is a free application that enables you to easily print labels from your Android, Apple iPhone, iPod touch or iPad to a Brother label printer using a local wireless network. For a list of supported models, please visit your local Brother website.
What can I print using iPrint&Label?
  • Pre-designed label templates.
  • Custom labels with graphics or photos.
  • Address labels from contact lists.
  • Name badges with photos from your album — or take new photos with your phone's camera.
Where can I download Brother iPrint&Label?
For Apple mobile devices, from the Apple App Store. For Android mobile devices, from Google Play and search for “Brother”.
Which OS is supported?
  • iOS 6.0 or above.
    Note: Please check the app’s download on the Apple App Store or Google Play for the latest compatible information.
  • Android 2.2 or above.
    Note: Please check the app’s download on the Apple App Store or Google Play for the latest compatible information.
Can I use the app with my iPad?
Yes, the app is compatible with an iPad, although the UI may be different than most iPad apps. Although the app will appear on iTunes under “iPhone and iPod touch app” you are able to use on an iPad.
Which label printers are compatible with this application?
Brother QL-710W and QL-720NW.
Which connection can I use to print from my device?
You can only print to the Brother machine using a Wi-Fi connection* to the same network that the Brother machine is connected.

*Infrastructure and Ad-Hoc mode is supported for iOS and Infrastructure mode is supported for Android. Please note that when the network connection is cut off in Adhoc mode, the conncection will not recover automatically. Please check your Wi-Fi setting in this case.
If I receive a telephone call or text message during printing, can I continue to print?
Yes, Brother iPrint&Label continues to print even if you receive and answer a telephone call or respond to a text message.
I cannot find the Brother machine on my wireless network connection.
Please verify the following:
  • Is your Brother iPrint&Label application the newest?
  • Is the machine you are trying to print to a supported model?
  • Is the machine turned on?
  • Is your device connected to the correct wireless network?
  • Is the correct IP address entered into your device? Verify both the IP address of your device and the Brother machine are correct and located in the same network.
I get an error message while trying to print: “Communication Error Cannot Communicate with the Device.” How do I correct this problem?
Please verify the following:
  • Is the machine turned on?
  • Is the DK roll set correctly in the machine?
  • Is your device connected to the correct wireless network?
I get an error message when I click on Check Media icon: “Printer is offline or no media is installed.” How do I correct this problem?
Please verify the following:
  • Is the machine turned on?
  • Is the DK roll set correctly in the machine?
  • Is your device connected to the correct wireless network?
My wireless connection has been working recently but it suddenly stopped working. How can I correct this problem?
Please verify the following:
  • Is your device connected to the correct wireless network?
  • Is the correct IP address entered into your device?
  • Verify that the IP address of your device and the Brother machine are correct and located on the same network.
When I click on Printer Settings I get an error message: “A compatible printer cannot be found.” How do I correct this problem?
Please verify the following:
  • Is the machine turned on?
  • Is the DK roll set correctly in the machine?
  • Is your device connected to the correct wireless network?
Can I use iPrint&Label with another company's printers?
No, you can only print to the Brother QL-710W or QL-720NW.
Are all DK labels and tapes compatible with iPrint&Label?
All DK labels are compatible with iPrint&Label except for 12mm (round), 24mm (round) and 58.2mm (round). SKU numbers DK-1219, DK-1218 and DK-1207.
What is the maximum label length that I can print?
The maximum label length that can be printed using the iPrint&Label app is 60cm (23.6")
Letters are bleeding or the print quality is not good when printing on narrow labels.
Templates are for commonly used label and tape sizes. Therefore the print result may not be as good when using narrow tape. It may look better if you make letters bold.
How to make letters bold:
  1. Tap the text box
  2. Tap font icon on function bar
  3. Select bold style
If this doesn't solve the problem, it is recommended that you try and print on wider tape.