StampCreator Frequently Asked Questions
SC-900

SC-900

Q.

Will Stamp Editor and printer driver work with Windows XP? (2001.11.06)

A.

Stamp Editor Ver. 3.0.
All applications above work fine in Windows XP.

Printer driver for Windows 2000
The Windows 2000 serial printer driver works fine in Windows XP.

Q.

Will Stamp Editor and printer drivers work with Mac OS X? (2001.04.28)

A.

Since Mac OS X itself does NOT support serial interface, the SC-900 does not work under Mac OS X.

Although there are third party companies such as KEYSPAN that make USB-serial converters, the SC-900 does not work with these devices in Mac OS X.

The SC-900 can be used with Mac OS 9.1 or earlier versions. We do not recommend upgrading to Mac OS X.

Q.

Will Stamp Editor 3.0 and printer drivers work with Windows Me? (2000.10.20)

A.

Stamp Editor 3.0 and printer drivers work fine on Windows Me.

However, if you choose to uninstall the Stamp Editor, the following message will appear: Do you want to delete DAO files?

Choose "No" and un-installation will be done correctly. Even though these files are still in your PC, they are not longer active and will cause no problem for your PC operation.

If you choose "Yes", it may cause your PC to lock up. To resolve this, restart your PC. The P-touch Editor will be uninstalled and all other applications will be fine.

Q.

The editor software (version 3.0) freezes after closing the print preview screen. (2000.09.25)

A.

Download the current editor software from Brother Web site. Install it following the prompts on your computer screen.

Q.

I am not able to install the editor software on my Windows NT computer. (2000.09.25)

A.

The following are the requirements for running the editor software in Windows NT.

1. Windows NT4.0 with service pack 3 + Microsoft's patch module
2. Windows NT4.0 with service pack 4 or higher

Please get the appropriate service pack and/or the patch module from Microsoft's web site.

Q.

The printer driver for Win95/98/NT4.0 was installed but I am not able to click the button for selecting the proper printer in the Printer Selection menu. (2000.09.25)

A.

After downloading the driver, doubleclick on drvsetup.exe to install the driver. Follow the instructions that appear on the computer screen. Do not use the Window's feature of "ADD PRINTER" to install the driver.

Q.

I downloaded the editor software from Brother web site but the editor will not open or I am unable to print. (Can not find a printer driver.) (2000.09.25)

A.

If appropriate printer driver is not installed in your computer simultaneously, the editor may not open or you may not be able to print. Both the editor software and printer driver must be download and installed on the computer for the P-Touch/StampCreator to work properly. Download and install the printer driver and restart the editor software.

Q.

A communication error occurs when trying to print from your computer.(2000.09.25)

A.

Make sure that the interface cable is properly connected. Disconnect and reconnect the supplied interface cable to your P-Touch/StampCreator and your computer.

Data transmission communication errors can occur when using other interface cables.

Make sure that PTCOM#(dedicated COM port for P-touch) is selected as the printer port. You can verify and change the selection of the printer port in the printer driver Properties window. Make sure that the COM port is active. On some computers, COM ports are assigned to IrDA (Infrared Data Association) or modems as the factory setting.

For assistance in changing the computer's COM port setting, refer to the instruction manual for your computer or consult the computer manufacturer.

On computers with, only 1 serial port, the COM port number is usually "2". Make sure that COM port number corresponds to the port where the P-touch/StampCreator is connected. [Windows 95/98,NT4.0] Open[Control Panel] - Select[System] - Click [Device Manager]Tab -Select [Port(COM/LPT)]Make sure that COM port does not show an error status.

Make sure the COM port number (COM1,COM2, etc) corresponds to the port where the P-touch/StampCreator is connected. If Com port shows an error status, refer to the instruction manual for your computer or consult the computer manufacturer. [Windows2000] Open[Control Panel] - Select[System] - Click [Hardware]Tab -Click[Device Manager] - Select [Port(COM/LPT)]Make sure that COM port does not show an error status.

Make sure the COM port number (COM1,COM2, etc) corresponds to the port where the P-touch/StampCreator is connected. If Com port shows an error status, refer to the instruction manual for your computer or consult the computer manufacturer.

Q.

What is the technology used in the Stamp Creator? How are stamps created?

A.

The StampCreator uses Brother's Thermal Printing Technology to create a silk screen image on the covering of the stamp pad. The surface of the pad is a special plastic film, that allows the ink in the pre-inked pad behind it to flow through the image created by StampCreator.

Q.

How many impressions can I expect from a stamp?

A.

Under optimum conditions, you can expect up to 2000 impressions. This will depend on use patterns, storage conditions, temperature and humidity. Due to the nature of the pad, you may get more impressions, but they may become lighter. Because of problems in use and storage, Brother is unable to guarantee the number of impressions.

Q.

Can the ink be refilled?

A.

No. This is a pre-inked stamp which currently cannot be re-inked.

Q.

Is this a rubber stamp?

A.

No. This does not have a raised surface, requires no ink pads, and is ready to use immediately. The ink in the stamp pads is fast drying.

Q.

What comes with the StampCreator?

A.

The StampCreator comes with one PSS 35 stamp in black. It also comes with the softwares to create stamps using Windows 95/98/NT4.0, Mac OS 7.5.3 or later. The cable is also included for either a 9 or 25 pin serial port. A test handle, for the printing of labels and test sheets is included, as well as labels for the stamp. An AC adapter is provided.

Q.

What are the system requirements for the StampCreator

A.

You will need an IBM compatible PC, 486DX or faster (Pentium 100MHz recommended), running Windows 95/98/NT4.0. The software requires 20MB of free hard drive space, 16 MB RAM (32 MB recommended), a mouse or other pointing device, CD-ROM drive, Serial port (9-pinconnector Jack) and VGA or higher graphics card.

You will need a Macintosh or Power Macintosh, running Mac OS 7.5.3 or later. The software requires 20MB of free hard drive space, 16 MB RAM (32 MB recommended), a mouse or other pointing device, CD-ROM drive, Apple modem or printer port (8-pin connector jack) and 256-color monitor.

Q.

Will the Stampcreator produce graphic images?

A.

Yes! The unique software package allows you to print the images stored as clip art. In addition, you can import graphics saved as BMP, DIB, ICO, TIFF, JPEG, WMF or GIF files for Windows, BMP, DICT, JPEG or TIFF for Mac. This gives great flexibility for placing logos and other art work on a stamp. You can scan logos, graphics, pictures, even signatures, and import them into the StampCreator software. The software also includes a drawing program.

Q.

How does the PC print to the StampCreator?

A.

The software includes a special print driver. During set-up, you select the driver and enable it using the COM PORT you have the cable connected to. The software steps you through the set up. What could be easier?

Q.

How many stamp sizes are available?

A.

PS-S10B	1-1/4" x 3/8" Black	Ideal for one word and correction stamps.
PS-S10R	Same in Red.
PS-S30B	2-3/4" x 3/8"Black	Return addresses, mailings, large one word.
PS-S30R	Same in Red.
PS-S35B	2" x 3/4" Black	Multi purpose, ideal size for most applications.
PS-S35R	Same in Red.
PS-S35E	Same in Blue.
PS-S40B	2-3/4" x 1-1/8" Black	More space for graphics, 5-7 lines.
PS-S40R	Same in Red.
PS-S40E	Same in Blue.

Each stamp will come in an individual package.

Q.

What is the shelf life of the stamp inventory?

A.

Again, this depends on storage conditions. You should expect at least 12 to 24 months

*Windows is a registered trademark of the Microsoft Corporation in the U.S. and other countries.