Support Center

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Top 10 FAQs

• When I attempt to scan using ControlCenter4 or the Scan button, I receive an error message stating: CC4-205, TW006 or TW007. What ca n I do?
• How do I download and install the ADS scanner (Full Driver & Software Package) on the Windows OS via USB connection?
• When I try to use the scan to OCR in Windows, I get an error message stating: This feature is not available because there is no OCR software installed. Please install the OCR software first. What can I do?
• Getting a "multi-feed" error what can I do?
• I get a decompression error when I Open or Run downloaded Brother software. What can I do?
• When I attempt to install the software or scan using PaperPort, I receive an error stating: Install or Reinstall MSXML 4.0. What can I do?
• How do I setup my ADS scanner to Scan to Network?
• When I attempt to scan using control center, I receive the error message: XXX-XXXX cannot be found. Error CC4-202. What can I do?
• My document is jammed what should I do?
• How do I configure and use the Scan to File feature in Windows using ControlCenter4 in Advanced Mode?

• Scanner Warranty Statement