Account Management - A Dependable Partner
Choosing a solutions vendor who can truly respond and address your needs is a critical business decision. Not only must they have the range of product solutions to meet your requirements today, they must also possess the commitment and expertise to help your company in the constant search for improved productivity and financial efficiency.
At Brother we are geared towards meeting these challenges. We work closely with our customers and resellers to establish long-term business relationships. Besides enjoying all the advantages of belonging to a multi-national company, that manufactures some of the most innovative, advanced and reliable products available, we are committed to the principle of continuous improvement that runs through every level of our operation.
Our distribution philosophy is based on meeting the needs of our target customers via Reseller Partners. Brother Commercial salespeople are trained to provide and assist commercial customers throughout an entire project. Whether it involves free evaluation units or working closely with your network personnel to develop custom applications, Brother's nationwide sales and field engineering staffs are there to help you realize the achievement of your project's goals.
Once a solution is defined, Brother will work with your reseller or a suggested one from our nationwide Reseller Partner network to execute the plan. Brother will not only continue to support the end-user, but the reseller as well to make sure that the implementation process goes as planned.
To facilitate the product-sourcing phase, Brother products are carried by a wide range of major distribution partners. There is a dedicated Brother team in place to make sure that the reseller's distributor of choice not only has and can deliver the product, but can provide all the other required support services as well.
Through the installation process, Brother is there to make sure things go as planned by working closely with the customer and the distribution channel members. And to ensure complete customer satisfaction, Brother is there long after the last installation to provide continual support and training, as well as being a valuable consultant regarding future challenges