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Description of Problem 100000003969

How do I clear the message "Machine Error 71" from the display? ME71

Description of Solution 200000004810

The message "Open Cover or Machine error 71" will appear on the display if there is a mechanical malfunction of the Brother machine

Turn OFF the Brother machine's power switch (located on the right side of the machine), wait approximately 30 seconds and then turn the switch back ON. If the error message continues to appear on the display, wait several minutes and then try powering the machine Off and On again.

NOTE: The Brother machine can be powered OFF for up to 4 days without losing faxes in memory.

If the date and time appear on the display, then the issue is resolved.

If the message continues to appear on the display and your machine is still within warranty, you can locate a Brother Authorized Service Center (ASC) in your area using one of the following:

Click on: and then select "Service Center Locator" listed on the left side of the page under "To Support" or for automated assistance by telephone, dial 1-800-284-4357 and select Option 2 to access our fax back system. This system can provide you a printed list via facsimile or verbal listings of a BrotherASC in your area. You may also contact Brother Customer Service at 1-800-284-4329 Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.

If you are out of warranty, you need to contact a Brother Authorized Service Center using the information listed above.

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