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Description of Problem 100000004036

How do I clear the message "No Paper Fed" from the display?


Description of Solution 200000004911

Verify the l message displayed on the LCD.

- If the message No Paper Fed is displayed continue below.

- If a different message is displayed on the LCD refer to the necessary solution for the message being displayed.

The message No Paper Fed will appear on the display if the Brother machine is out of paper, the paper is not loaded properly in the paper tray or the separation roller in the paper tray is missing or out of place.

1. Pull the paper tray completely out of the machine.

2. Remove any paper inside the tray.

3. Examine the front of the paper tray and locate a small white plastic roller. The ends of the roller should be attached to small thin round metal holders.

- If the roller is installed correctly go to STEP 7.

- If you are able to locate the roller but it is not connected to the metal holders continue to STEP 4.

- If the roller is missing from the front of the paper tray go to STEP 5.

4. Reinstall the ends of the separation roller into center of the two metal holder(s) by moving the holder slightly to side and then placing the roller into the opening.

- If you were not able to reinstall the roller go to STEP 6.

- If you were able to reinstall the roller go to STEP 7.

5. Look for the missing roller in the bottom of the machine where the paper tray slides in or on the floor near the machine.

- If you cannot locate the roller go to STEP 6.

- If you were able to locate the roller, reinstall the ends of the roller into the center of the metal holder(s), by moving the holder slightly to side and then placing the roller into the opening.

- If you were able to reinstall the roller go to STEP 7.

- If you were not able to reinstall the roller go to STEP 6.

6. In order to resolve the problem you will need to replace the paper tray, part number LM6331001. You can order the tray by calling our toll free Accessory Line on 1-877-552-MALL (6255) or shop on-line at our website at http://www.brothermall.com.

7. Fan the stack of paper well to avoid paper jams or misfeeds.

8. Reload the paper in the paper tray. The tray can hold up to 250 sheets of 20 lb paper. Do not over fill the tray. There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic.

NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed slot

9. Put the paper tray firmly back into the machine and unfold the outputpaper tray support flap before using the machine.

10. To test, print the Help List:

a. Press the REPORTS key located on the control panel.

b. Press the UP OR DOWN ARROW key until Help list appears on the display.

c. Press MENU/SET. The report should begin printing.

11. If the problem continues, power the Brother machine off for 5 seconds and then power it back on.

12. Print the Help list again.

a. Press the REPORTS key located on the control panel.

b. Press the UP OR DOWN ARROW key until Help list appears on the display.

c. Press MENU/SET. The report should begin printing.

If the problem continues, your machine will require service.

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