Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000005221

How do I clear the message "Ribbon Empty - Reset or Replace"?

Description of Solution 200000006300

The message "Ribbon Empty- Reset or Replace" will appear on the LCD of the Brother machine when ribbon in the print cartridge has run out and needs to be replaced. You can replace the ribbon in your current print cartridge, part number PC402RF or you can install a new print cartridge, which includes the ribbon, part number PC501.

-If you want to replace the ribbon in your current print cartridge, please go to How do I install the ribbon refill?- If you want to install an entirely new print cartridge (PC501), please continue to STEP 1.

1. Open the top cover of the Brother machine by lifting the gray lever located on the right side of the unit and lifting the cover.


2. Remove the print cartridge containing the used ribbon.


3. Remove the new print cartridge from the carton.


4. Remove it from the packing material.


5. Remove the red plastic stopper from the new cartridge.


6. Tighten the ribbon by turning the blue gear.


7. Locate the arrow on the new cartridge and point it towards the fax machine.


8. Insert the cartridge into the machine.


9.  Press down on both sides of the top cover to close it securely.



Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: