Description of Problem 100000013501
Why does the message "Toner Life End" continue to appear after I replaced the
toner cartridge?Description of Solution 200000017333
you installed a NEW, out of the box, toner cartridge (TN350) from a sealed foil
replacing a toner cartridge, you should install a brand new, out of the box
toner cartridge to reset the toner status. You should NOT install a
previously used cartridge that was already installed into another machine or a
TN starter cartridge that comes with the machine.
toner cartridges are manufactured
with a reset lever that moves when installed into the machine. The
movement of the lever mechanically triggers the machine to reset the toner
status. If a used cartridge or a TN starter cartridge is installed into a
machine, it will NOT trigger the machine to reset the toner status.
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to operate at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect
the hardware performance, print quality and machine reliability. The
Brother limited warranty does not apply to any problem that is caused by the use
of third-party drum units, toner cartridges, or toner.
the drum unit and toner cartridge assembly is installed correctly:
the front cover and remove the drum unit and toner cartridge assembly.
Place the assembly on a piece of paper in case of spilled or scattered
the toner cartridge from the drum by holding down the blue lock lever on the
left side of the drum unit and lift the toner out.
Handle the toner cartridge carefully. If toner scatters on your hands or
clothes, immediately wash it off with cold water.
c. Reinstall the toner
into the drum. Be sure it clicks into place. If you put the toner in
properly, the blue lock lever will lift automatically.
d. Reinstall the drum
unit and toner cartridge assembly into the machine and close the front
if Toner Life End continues to appear on the display.
If Toner Life End
no longer appears, the issue is resolved.
If Toner Life end
continues to appear and you installed a new, unused toner cartridge (TN350) and
your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking on the link below: http://www.brother-usa.com/service/default.aspx or
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.