Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000018105

How do I clear white vertical lines that appear when I make a copy, send a fax or scan an image into the PC?

Description of Solution 200000023103

White vertical lines that appear on the faxes you send, the images you scan into the computer and copies you make are typically caused by a malfunctioning scanner unit.

Print the Help list by pressing the REPORTS key and then 2 on the dial pad.

- If the Help List has white vetical lines, refer to the solution - How can I improve the print quality? Light, blank, horizontal lines, smudges, white vertical

- If the Help List printed correctly without lines, and your copies andscanned images and faxes you send have white vertical lines, your machine will require service. You can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: