Description of Problem 100000018105
How do I clear white vertical lines that appear
when I make a copy, send a fax or scan an image into the
PC?Description of Solution 200000023103
determine if the white lines appearing on the printed documents are related to
printing or scanning, follow the instructions listed below:
Press the REPORTS and then 2 on the dial pad.
white vertical lines appear on the Help List, refer to the solution - "How
can I clear white vertical lines from documents I print or faxes I
white vertical lines do NOT appear on the Help List, continue to STEP
These types of lines are typically caused by dirt or white out on the scanner
unit. The scanner unit is the mechanism that reads in the documents that are
being sent or copied. This problem is usually resolved by cleaning the white
pressure bar and the scanner glass strip with Isopropyl alcohol and a lint-free
cloth. Please follow the instructions listed below:
Turn off the machine's power switch.
Lift the control panel cover from the bottom.
Moisten a small clean soft, lint- free cloth with isopropyl alcohol and
carefully remove dirt from the glass strip and the white bar above it
Close the cover.
Power the machine back on.
Wait for the LCD to return to date and time.
by making a copy of the Help List printed earlier. To make a copy, place the
document face down in the ADF (automatic document feeder and press the
COPY button to illuminate it in green. Press Start.
If the white vertical lines continue to appear on the copied document,
repeat the cleaning process (STEP 2.).
addition to cleaning the scanner glass with the alcohol, run your fingertip over
the glass to see if you can feel anything on it. If you feel any debris stuck on
the glass, clean the glass again concentrating on that area.
may have to repeat the cleaning process 3 or 4 times to eliminate all dirt or
debris on the glass.
each cleaning make a copy to test.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
or contact Brother Customer Service by calling 1-877-Brother
(1-877-276-8437) Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.