Answer to your Frequently Asked Question:

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Description of Problem 100000020167

Which adapter does my machine use?

Description of Solution 200000025476

The recommend adapter for this machine is the AD24ES or AD24.


The label on the adapter should indicate that it is an AD24ES or AD24, a Switching Adapter with an Output of 9V 1.6A. The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE. 


Using a wrong adapter can DAMAGE the machine internally and void the warranty. You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at   



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