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Description of Problem 100000020193

I was able to print to my Ptouch Label printer via USB connection but it's no longer working. How can I correct this issue?


Description of Solution 200000025515

Please perform the following steps for the P-touch/Label driver installation on Windows 7:

 

STEP 1:

 

1. Turn OFF the P-touch/Label machine.

 

2. Go to the following link to download and install the Ptsweep file to remove the existing P-touch/Label driver in your PC.

 

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=2430eus&faqid=faqp00001438_000

 

* Note: Before selecting the Download button for your Model and Operating System. Please confirm whether your Operating System version is 32 bit or 64 bit.  Click on Start icon (bottom left corner); right click on Computer, click Property, your operating system version is displayed under System Type.

 

3. Read the License Agreement, click I Accept and then click Save.

 

4. At the left side of the Save dialog box, click on the Desktop icon and then click Save. Note the name of the file.

 

5. After the Ptsweep file downloaded to your PC's desktop, go to the Desktop, and double click on the downloaded file.

 

6. It will automatically unzip the data and create a folder on your desktop with the same file name.

 

7. Double click on the folder and then double click on file name PTSWEEP.EXE to remove the driver.  Restart the PC.

 

 

 

STEP 2:

1. Goto http://www.brother-usa.com/support/ to download the latest driver.

 

Note: If you need assistance on navigating the Brother website to download Manuals, Software, Drivers or Utilities, please CLICK HERE to view instructions.

 

2. After installation of the driver has completed, try the operation again.

 

 

 

For Windows 7 Users:

 

* Note: If you are still experiencing a same problem, please perform the steps below:

 

a. Turn OFF the Ptouch Label machine.

 

b. Go to your desktop, double click on the Ptsweep folder and then double click on file name PTSWEEP.EXE to remove the driver. 

 

c. Restart the PC.

 

d. Turn ON the Ptouch Label machine. 

 

e. The Windows 7 system will automatically install the built in driver for your Ptouch Label machine. 

 

f. This built in version will work just fine on the local PC.

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