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Description of Problem 100000020475

The Drum LED is on. The Status Monitor states "Drum End Soon" or "Replace Drum". What can I do?


Description of Solution 200000025860

1.    Is the Drum LED staying on solid or is it flashing slowly?

 

-      If the Drum LED stays on solid, go to STEP 2.

 

-      If the Drum LED is flashing, go to STEP 3.

 

2.    Is the Status LED on solid GREEN or on solid RED?

 

-      If the Status LED is on solid green, go to STEP 4.

 

-      If the Status LED is on solid red, go to solution The Drum LED is on solid and the Status LED is on solid Red. The Status Monitor states "Drum Error". What can I do?

 

3.    This indication is a warning that the drum unit is approaching the end of its expected life.

 

-      There is no need to replace the drum at this time.  The machine will continue to print with the current drum unit.

 

-      It is recommended that a new Brother DR620 is purchased to have ready for when the drum unit does reach the end of its expected life. 

 

4.    Was the drum unit replaced?

 

-      If YES, the drum unit was replaced, go to STEP 5.

 

-      If NO, the drum unit was NOT replaced, go to STEP 6.

 

5.    Did the error indication continue to appear immediately after replacing the drum and the new drum has NOT been used OR has the replacement drum been used and the error indication is now re-appearing?

 

-      If the error indication continued to appear immediately after replacing the drum and the new drum has NOT been used, go to solution Why is the Drum LED still on solid and the Status LED is green or the status monitor still indicates "Replace Drum" after replacing the drum?

 

-      If the error indication re-appeared after using the replacement drum, go to STEP 6.

 

6.    This error indication is a notification that the drum unit has reached the end of its estimated life and the drum unit should be replaced with a new Brother DR620.

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