Description of Problem 100000020682
How to Remove/Uninstall (Ptsweep) the Ptouch/Label Driver in Windows
Operating System?Description of Solution 200000026132
following steps are example of uninstalling the QL570 printer driver on a PC
running Windows 7 64-bit Operating System. The RED box in the illustrations indicates where you
should click on.
Before you begin please do the following:
all the Windows applications.
the USB cable
from the PC's USB port.
the power off on
the PTouch Label machine.
Go to the link below:
Click on the series that match your printer.
example below is for the QL Series Label
Printer – The steps for alternative models will be similar)
Before clicking the Download button for your Model and Operating
System, please confirm whether your Operating System version is 32
bit or 64 bit. Click on the Start icon (For Windows 8,
click on Desktop icon); right click on Computer, and then select
Property. Your operating system version that displays under
Click on the Download button that matches your model and Operating
example is for QL-570 on Windows 7 64-bit
Operating System – dialog screens may be different on alternate Operating
Please READ the user license agreement before clicking I
Click Save button.
Click Open folder button.
Double click on the downloaded file below to perform the unzip process.
Double click on the Unzip folder.
Double click on the ptsweep file.
Click on the Run button to remove the existing/old driver, and then
restart the PC when you are done.