Description of Problem 100000021925
How do I clear the message "Drum
Error"?Description of Solution 200000027853
"Drum Error" typically appears when the corona wires in the drum units need to
1. Clean the corona wires inside the
a. Press down on the front cover
release button and open the front cover by pulling it towards you.
b. Locate the green handle of the drum
unit. Using the green handle, pull and slide the drum unit out until it
stops. The toner cartridges are now visible and can be identified by their
color coded handles.
NOTE: If you cannot pull the
drum unit out, make sure that the front cover is fully open.
c. Remove each toner cartridge one at a
time by grasping the handle of the toner cartridge and slightly pushing it
toward the machine to unlock it. Then pull it out of the drum unit. Be
sure to place them on a clean, flat surface with a piece of disposable paper
underneath in case of spilled or scattered toner.
NOTE: If toner scatters on
hands or clothing, immediately wipe it off or wash it with cold
d. In the drum unit with toner
cartridges removed, locate and open all four gray plastic corona wire covers (1)
by pushing to release the latches of the covers and lifting the tabs or latches
located on the right and left side of the cover.
e. Clean all four corona wires
inside the drum unit by gently sliding the green tab for each color from left to
right several times. Be sure to return the tab to the home
position. If you do not return it to the home position, it could result in
a vertical stripe down printed pages.
f. After all four corona wires are
cleaned, close each corona wire cover.
g. Reinstall each toner cartridge into
the drum unit by holding the handle of the cartridge and sliding it into the
drum unit. Be sure to match the toner cartridge colors to the same color
label on the drum. Fold down the toner cartridge handle for each toner
once the cartridge is in place.
h. Push the drum unit into the machine
until it clicks into place and close the front cover.
2. If the "Drum Error" message
continues to appear, confirm you are using a genuine Brother drum.
Brother strongly recommends
customers use only genuine Brother drum units and toner cartridges. Each
Brother laser printer is designed to work at pre-set temperatures that are
matched exactly to each of our individual toner formulations. Each
individual component is designed to work with the other to ensure quality and
Using non-genuine Brother supplies
may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
message continues to appear, the drum unit should be replaced with a new
DR310CL. The drum is a consumable item that requires periodic
If you find
your local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website - http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact Brother Customer
Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday,
If your machine
is out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.