Answer to your Frequently Asked Question:

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Description of Problem 100000022302
How do I clear all of the LEDs flashing?

Description of Solution 200000028349

All the LEDs flashing indicate a Service Call Error has occurred. 


Examples of the various LED indications are posted on the web site below:



NOTE: If the error is cleared during any of the steps below, go to STEP 4 for information on how to prevent this error from occurring again.


To clear the error, follow the steps below.


1.    Turn off the power switch located on the right side of the machine. Wait a few seconds and then turn the machine back on. 


2.    If the error continues, leave the machine powered on for 15 minutes. After 15 minutes, turn the machine off and then turn it back on.


3.    If the error continues, perform a factory reset by following the steps below:


a.    Turn off the power switch located on the right side of the machine.


b.    Make sure that the front cover is closed and the power cord is plugged in.


c.    Hold down the GO button as you turn on the power switch. Continue holding down the GO button. The Toner, Drum, Error, and Ready LEDs will light up and then the Ready LED will turn off while the other LEDs remain on.


d.    Release the GO button. All LEDs will be off.


e.    Press the GO button eight (8) times. The Ready LED should flash each time you press the GO button.


f.     After approximately two seconds, the printer will restart.


-      If the error LEDs are cleared, continue to STEP 4.


-      If all of the LEDs are still flashing, go to STEP 5.


4.    If the error was cleared by any of the steps listed above, verify that the latest version of the firmware has been installed on your printer to ensure that the error does not occur again. You can verify that the latest version is installed by downloading and running the firmware update tool. Refer to the solution – How do I perform a firmware update or firmware upgrade on my Brother machine?


5.    If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.


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