Description of Problem 100000022403 How do I clear black vertical lines when I make
a copy, send a fax, or scan an image into the PC?
Description of Solution 200000028499
To determine if the vertical lines
appearing on your printed documents are related to a printing or scanning issue,
print a test page by pressing MENU, 4 (Printer), 2 (Print
Options), 3 (Test Print), and COLOR START.
- If the vertical lines
appear on the Test Print, refer to the solution - "How
do I clear black, cyan, magenta or yellow vertical lines or streaks appearing on
- If the vertical lines do
NOT appear on the Test Print, continue to STEP
1. Cleaning the scanner
NOTE: For a Video
Tutorial, refer to the web site http://www.youtube.com/watch?v=Ovq7Ajnibg4
a. Power the Brother
machine off using the power switch located on the right side of the
b. Lift the document cover
and clean the following areas with a lint-free cloth moistened with a
non-flammable glass cleaner or water.
Clean the scanner glass of the flat bed. Run your fingertip over the scanner
glass to check for debris. Clean the entire glass area, concentrating in the
area in which you felt the debris.
CAUTION: Do not press down on the glass very
ii. Clean the thin glass strip (1)
located to the left of the flat bed glass. Run your fingertip over the scanner
glass to check for debris. If you feel debris, clean the entire glass area,
concentrating in the area in which you felt the debris.
iii. Clean the white plastic pad
(1) located on the underside of the document cover.
iv. Clean the white plastic
pressure bar (1) located to the left of the white plastic pad.
c. Close the document
d. Power the Brother
machine on using the power switch located on the right side of the
2. Test the machine by
making a copy of a blank sheet of paper using the ADF (Automatic Document
Feeder) and a copy of a blank sheet of paper using the flat bed
a. To make a copy using
the ADF, place the blank sheet of paper in the ADF, press the COPY mode
key located below the LCD display and then COLOR START.
- If the problem
continues, repeat STEP ii and STEP iv at least 3 additional times.
b. To make a copy using
the flat bed, lift the document cover of the flat bed, place the blank sheet of
paper on the scanner glass (make sure the ADF is empty) and close the document
cover. Press the COPY mode key located below the LCD display and then
- If the problem
continues, repeat STEP i and STEP iii at least 3 additional times.
3. If the problem continues after multiple
cleanings and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother
(1-877-276-8437) Monday through Friday, excluding holidays.
If your machine is out of warranty,
you can locate a Brother Authorized Service Center using the information listed
If it is determined that the problem was strictly maintenance related and not a
mechanical malfunction, the service will not be covered under the warranty and
you will be responsible for all ASC charges.