Description of Problem 100000023169
My Brother machine is making a grinding, clicking,
or squeaking noise when printing. What can I do?Description of Solution 200000029541
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality, and machine reliability. The Brother
limited warranty does not apply to any problem that is caused by the use of
third party drum units, toner cartridges, or toner.
Brother machine is making a grinding, clicking, or squeaking noise when
printing, verify the drum units and toner cartridges are installed correctly by
following the steps listed below:
1. Turn the machine OFF using the
power switch located on the right side of the machine.
2. Press the front cover release
button and then open the front cover.
3. Hold the green handle of the drum
unit. Pull the drum unit out until it stops.
4. Turn the green lock lever (1) at
the left of the machine counterclockwise to the release position. Holding the
green handles of the drum unit, lift the front of the drum unit and remove it
from the machine.
NOTE: Place the drum unit
and toner cartridge assemblies on a piece of disposable paper or cloth to avoid
spilling and scattering the toner.
5. Hold the handle of the toner
cartridge and slightly push it to unlock. Then pull it out of the drum unit.
Repeat this for all the toner cartridges.
NOTE: We recommend you place
the toner cartridge(s) on a clean, flat surface with a piece of paper underneath
it in case you accidentally spill or scatter toner.
6. Reinstall the toner cartridges
into the appropriate colored section of the drum unit until it clicks into
7. Reinstall the drum unit; make
sure the green lock lever (1) is in the release position as shown
8. Match the guide ends (2) of the
drum unit to the triangle marks (1) on both sides of the machine, and then
gently slide the drum unit into the machine until it stops at the green lock
9. Turn the green lock lever
clockwise to the lock position.
10. Push the drum unit in until it
11. Close the front cover of the
12. Pull the paper tray completely
out of the machine.
13. Check the paper in the paper
tray to make sure that the paper is below the maximum paper mark (red line on
the right green paper guide). Adjust the paper guides to fit the paper size.
Make sure the guides are firmly in the slots.
14. Install the paper tray back in
15. Power the machine back
16. Print a test page.
a. Press the UP OR DOWN ARROW
key to select Machine Info. Press the OK key.
b. Press the UP OR DOWN ARROW
key to select Test Print. Press the OK key to print the Test
c. Press the CANCEL key to
exit the menu.
17. If the problem continues and
your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service
by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding
If your machine is out of warranty,
you can locate a Brother Authorized Service Center using the information listed