Description of Problem 100000023350
I am unable to print or scan when using iPrint&Scan from my Android
mobile device. What can I do?Description of Solution 200000029759
You can print
JPEG your images (JPEG or PDF), secured PDFs, Web Pages, E-mail messages
(from Gmail), plus scan from the document glass or auto document feeder of your
Brother Machine. Not all machines support scanning.
order to print or scan using the Brother iPrint&Scan app, you must ensure
that the Brother machine is connected to the same wireless network as the
Android Mobile device. The machine can be connected either wirelessly or
by using a wired network connection to a wireless access point. The
available connection type will vary by model.
An ad-hoc connection is not supported on Android OS.
refer to the initial setup instructions for help connecting the Brother machine
to your network.
1: RESET WI-FI
instructions will vary depending on your Android device. Please refer to
the documentation that came with your Android device for support.
Wireless & Networks.
Depending on your device, you may have to uncheck a checkbox, or toggle an
ON/OFF button. If Wi-Fi is already turned Off, then you cannot print using
iPrint&Scan. Continue to STEP
Depending on your device, you may have to check a checkbox, or toggle an ON/OFF
sure that the Android device is connected to the correct Wi-Fi
print or scan using iPrint&Scan again. If still not able to print or scan,
then continue to PART 2.
2: CONFIRM THE MACHINE'S CONNECTION
your desired print option.
your desired document.
the Setting icon.
the displayed Printer.
If you have selected Remote Printer, NFC Printer or Bluetooth Printer, your
Brother machine must support that connection type or you will not be able to
you receive a message advising you to place the mobile device near the printer,
this is because you have selected NFC Printer instead of Networked
list of available printers will be displayed. Check IP address of the
Brother machine that you want to connect use.
your machine is not listed, then there is no communication between your Brother
machine and you Android Mobile Device:
that the Brother machine is on the same network with the Android mobile
the power on your mobile device and search again. You may have to wait a minute
or more for the machine to appear.
the power on your Brother Machine and search again. You may have to wait a
minute or more for the machine to appear.
you are still unable to locate the Brother machine, uninstall and reinstall the
Brother iPrint&Scan app from the Android Market. If you need help
reinstalling the app, please contact your mobile device manufacturer for
the Brother machine again.
the RETURN ARROW Key.
the document prints, then the issue is resolved.
you are still unable to print, cycle the power on the router, android device and
the Brother machine and then try again. Make sure all devices are
connected to the same network.