Description of Problem 100000024117
When I calibrate I get a White-Only calibration message,
why?Description of Solution 200000030782
clean the machine using the following:
The cleaning procedure can be initiated in the DSMobileScan II software program
or any program that uses the TWAIN driver.
Running the DSMobileScan II software, place a few drops of alcohol (70%
isopropyl alcohol) in the middle of the cleaning sheet.
Use the cleaning sheet included in the original packaging.
Click on Custom.
Click on Calibrate.
Click on Clean.
The following message will appear on the screen: Please insert the cleaning
paper then press the Clean button. A few drops of alcohol placed on the cleaning
paper may help if the paper alone is not effective.
Click Cancel when finished.
cleaning, calibrate the scanner. Ensuring that the calibration sheet is
- If you do not use
the calibration sheet that came with your scanner.
If you lost the
calibration sheet, please contact customer service to order a new
- If the sheet is
placed incorrectly placed into the scanner you can also get this
- Please place the
sheet correctly into the scanner as shown the image below and try scanning
Illustrations shown below are for representation purposes and may differ from
your Brother machine (for DS600/DS610 only).
the White-only calibration continues your scanner may require
machine has a one year limited warranty. If the machine requires service, call
Brother Customer Service at 1-877-276-8437 Monday through Friday, excluding