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Description of Problem 100000024682

When I try to use the scan to OCR in Windows, I get an error message stating: This feature is not available because there is no OCR software installed. Please install the OCR software first. What can I do?

Description of Solution 200000031542

This error occurs if the OCR software bundled with PaperPort SE is not installed properly.  In order to resolve this issue, you will need to install the PaperPort program.


NOTE: If you do not have the CD-ROM that came with the Brother machine, you may also download and install PaperPort 12 for Windows XP, Vista, 7 or 8.  For instructions, refer to:  How do I download and install Nuance PaperPort 12?


For instructions on how to install the software on Windows 8 using the CD, refer to:  How do I install Nuance PaperPort 12SE into a Windows 8 environment?


1.  Insert the Brother driver CD into your computer.   If the disc begins to run automatically, exit from the main menu.

2.  Go to (My) Computer.

3.  Right click on the CD Drive labeled MFL-PRO, and select Open or Explore depending on your Operating System.

4.  Double click on the folders labeled PaperPort => PaperPort

5.  Double click on Setup.exe

NOTE:  Depending on your computer's settings, the .exe extension may not display.

6.  Select English (United States) and click OK.

7.  Click NEXT.


8.  On the License Agreement, choose: I Accept The Terms In The License Agreement and click NEXT.

9.  Enter your information and click NEXT.

10. Choose Complete and click NEXT.


11.  You may check the option to create PaperPort icon on the desktop.

12.  Click INSTALL.

13. Choose a Registration option, then click OK.

14.  Click FINISH.


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