Answer to your Frequently Asked Question:

 
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Description of Problem 100000024688

During the software installation I receive a Difx driver package error. What can I do?


Description of Solution 200000031553

 

This can be caused by interference with third party anti-virus/firewall program, or a problem with the computer's operating system installation.

 

  1. Please try temporarily disabling any third party anti-virus or firewall programs before attempting to install the Brother MFL-Pro Suite again. If you're not sure how to temporarily disable your anti-virus or firewall programs please contact the manufacturer of these programs for further assistance.

 

  1. If disabling your third party anti-virus or firewall does not resolve the issue, this may also occur if there is a problem with the DriverPackagePreinstall function pre-installing a driver package for a Plug and Play (PnP) function driver in the DIFx driver store. Please contact your PC manufacturer for further assistance.

 

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