Description of Problem 100000025367
How do I perform a firmware update or firmware
upgrade on my Brother machine?Description of Solution 200000032485
Please note that
updating your firmware will delete some data such as secured reprint data and
more. We strongly recommend that you read the installation notes before
running the firmware update tool. The information and installation notes
will be displayed after clicking on "Download and Information" during the
download process. This firmware update process may take up to 15
minutes. Once starting the firmware update process do not restart or turn
off your computer until the process completes.
1. Navigate to
download area for your Brother machine.
a. Go to: http://solutions.brother.com/
b. Select your
country and language. Example: United States (English)
c. Enter your
Brother model number and click on Search.
d. Click on
highlighted model name under search results.
e. Click on
f. Select your
Operating System by clicking on your operating system.
g. Select your
Language. English may be the default selection.
h. Click on
2. A new screen
will appear displaying various downloads available.
a. Click on
Firmware (blue text underlined just below the word Downloads).
b. You should see
Firmware Update Tool showing the version, click on Download &
c. A new window
will appear with information on how to download and install. It is
important to read these notes before clicking on the button
3. Start the
a. Click on
b. A new window
displaying Terms and Conditions will appear. Please review and if you are
in agreement, click on I ACCEPT.
c. A file download
security window may appear with options to Run, Save, or Cancel. We
recommend clicking on RUN. Several of these security windows may appear
warning you about download, but we recommend on clicking on RUN or
4. Install the
a. Once the Brother
Firmware Update Tool starts the first window to be displayed is a notice about
what information will be collected and where it will be stored.
b. Click on I
ACCEPT if you agree to the terms.
c. A window will
appear with a warning message about specific data that will be deleted during
the firmware update process. Click NEXT to proceed, or click
CANCEL to stop the update process.
d. The next window
will prompt you for a password. Please enter the password and click on
OK to continue.
e. The update
process has started. This process may take up to 15 minutes. Do not switch
off the machine and do not restart your computer during this process.
f. When the process
is completed the message "Successfully Completed" will appear. Click on
DONE to close the window. Your firmware has been
If your firmware has already been updated or does not need an update a window
will be displayed briefly (less than 2 seconds) which will inform you that the
update is not needed, then the window above will be displayed indicating process
completed. Click on DONE to close window.
The process may fail due to power failure or loss of network connection.
If this occurs please try the process again.
If the firmware
update process fails after these steps, please contact Brother Customer
Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday,