1. Lift the Scanner Cover (1) to the open position using the finger
hold handles located on the right and left side of the cover.
Verify the message "Cover is Open" "Please close the scanner cover" is displayed
in the LCD.
If the message is
displayed continue to STEP
If the message is
not displayed you probably opened the document cover. Close the document cover
and open the scanner cover (see image above).
Verify the message
"Cover is Open" "Please close the scanner cover" is displayed when the scanner
cover is open and continue to STEP b.
Carefully close the scanner cover.
If the machine
prints a document and the LCD returns to the standby mode, the issue is
resolved. Opening and closing the scanner cover reset the machine and cleared
the error message. End the call.
If the LCD
continues to display the message "Paper Jam [Front Rear]" and you can hear
the machine attempt to feed the paper 3 times (in 5 second intervals) go
to STEP 16. You will hear the sound of rollers
spinning as they try to feed paper from the tray.
you are not sure if the machine tried to feed the paper 3 times, repeat STEP 1.
If the LCD
continues to display the message "Paper Jam" and the machine did NOT try
to feed the paper 3 times continue to STEP
2. Pull the paper tray completely out of the
Pull out any jammed paper (1).
Open the Disc Guide by pushing down and sliding outwards towards you.
Look inside the machine where the paper tray was installed and remove any jammed
paper or pieces of paper.
Close the Disc Guide.
Reinstall the paper tray into the machine.
Open the Jam Clear Cover (1) on the back of the machine.
Pull any jammed paper out of the machine.
Close the Jam Clear Cover.
Check inside the machine.
Lift the Scanner Cover (1) to the open position using the finger hold handles
located on the right and left side of the cover.
the message "Cover is Open" "Please close the scanner cover" is displayed. If
the message is displayed continue to STEP b.
the message is not displayed then the incorrect cover has been opened.
Close the document cover and open the scanner cover
the message "Cover is Open" "Please close the scanner cover" is displayed and
continue to STEP b.
Carefully check the left (2) and right (3) hand corners and the center inside
the machine and remove any paper scraps that may be jammed.
print head is at the right corner as shown below, hold down the STOP/EXIT
key for at least 5 seconds until the print head moves to the middle so the right
hand corner can be checked.
Use your hand to move the print head left or right to make
sure there are no paper scraps stuck under the print head.
Gently close the scanner cover.
the error message has cleared and the LCD displays date and time, continue to
any of the Paper Jam messages appear on the display, disconnect the
machine from the power outlet for 5 seconds and then plug it back in.
Repeat STEPS 11 through 13 once
to make sure you didn't miss any jammed paper or scraps of paper.
the Paper Jam error message continues to appear and you already
repeated STEPS 11 through 13, go to WARRANTY AND SERVICE OPTIONS.
any other error message appears, search for the specific error and follow the
solution related to that error message.
Print a Print Quality Check Sheet (PQCS) to test the
- Press the 4
color columns on the right side of the Touch screen.
- Select Test
Print on the LCD
- Select Print
Quality on the LCD.
- Press COLOR
START. The machine will generate the Print Quality Check Sheet.
the PQCS prints and ejects correctly with no error message on the LCD, the issue
is resolved. Press STOP/EXIT to return to the date & time
the message - Paper Jam [Front, Rear] continues to appear, go to
15. Confirm the paper being used in the paper tray meets the
machine's media requirements (Check the paper packaging if
use any of the following types of paper:
Damaged, curled, wrinkled or irregularly shaped paper.
Extremely shiny or highly textured paper.
Paper that cannot be arranged uniformly when stacked.
If the paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS.
If the paper does not meet the machine's media requirements, you will need to
replace the paper with the appropriate paper.
16. If the removal
of jammed paper is not done carefully as described in the troubleshooting
section of your Users Guide, a paper sensor can get pushed out of position
during the removal of a jammed paper.
- A video with
instructions to correct the position of the paper sensor is available.
viewing the video please have available one of the recommended items listed
use a metal tool as it could damage the machine.
pick. (Do not use one that can break easily)
http://www.brother-usa.com/videos/?VID=827 to view the video.
the problem continues after following the instructions included in the video
refer to WARRANTY AND SERVICE OPTIONS listed
AND SERVICE OPTIONS
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.