Answer to your Frequently Asked Question:

 
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Description of Problem 100000026587
I am unable to print in Windows 7 using the Wireless Network connection.  What can I do?
Description of Solution 200000034163

Ensure you are logged into your computer with Admin rights.

 

PART 1:  VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

 

1.  If the LCD screen is blank, then the Brother machine is not powered on or is in sleep mode.  Press a button on the machine to see if it wakes from sleep mode.  If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position. 

 

NOTE:  If you are unable to power on the machine, then this solution does not apply.  Troubleshoot this hardware issue.

 

2.  Check the LCD screen for any error messages.  An example would be "Paper Jam" or "Ink/Toner Empty".  If the LCD screen shows an error that will prevent printing, troubleshoot to clear the particular problem before you continue troubleshooting the PC printing.

 

PART 2:  VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

 

1.  On the Brother machine:

 

  1. Press MENU on the Touchscreen.

 

  1. Press the UP OR DOWN ARROW key to display and press Print Reports.

 

  1. Press the UP OR DOWN ARROW key to display and press Network Config.

 

  1. Press BLACK START.  The report will print.

 

2.  Locate the Wireless Link Status, SSID and Brother machine's IP address from the Network Config Report.

 

-         If the link status indicates that the Link is OK, the machine is connected to the proper network SSID, and the brother machine has a valid IP address continue to PART 3. 

 

-         If the Wireless Link Status indicates an error, that the connection is unsuccessful, does not have an IP address, or has an invalid IP address, then the Brother machine is not properly joined to a wireless network.  Continue to PART 4.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

PART 3:  VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

 

1.  Obtain the computer's IP Address:

 

  1. On the computer, click Start and in the Search Programs and Files line.

 

  1. Type: CMD and press ENTER.  A command prompt window will open.

 

  1. Type: IPCONFIG and press ENTER.

 

  1. You should receive information about your computer's network connection.  Make a note of the IP or IPv4 Address.

 

 NOTE:  If you do not receive an IP address, this indicates that there is a problem with your computer's network connection.  If you are unsure how to reconnect the computer to your network, contact your router manufacturer or network admin for further assistance.

 

-      Refer to the following link to obtain contact information for common router manufacturers:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm 

 

3. PING the Brother machine:

               

a. While still in the command prompt window, type: PING xxx.xxx.xxx.xxx  (Where xxx.xxx.xxx.xxx is the Brother machine's IP Address noted earlier.)

 

b. Press Enter on your keyboard.  The computer will ping, or try to communicate with the Brother machine:

 

  1. If you receive replies and they are from the Brother machine's IP address (see image below for an example), then there is communication between the computer and the Brother machine.  Close the command window and continue to PART 5.

 

 

 

  1. If you receive replies, and they are not from the Brother machine's IP address or indicate "Destination net/host unreachable." (see image below for an example), then this indicates that there is a communication problem between the Brother machine and the Computer:

 

 

-         Confirm that the computer is connected to the same network that the Brother machine is connected to.  If the computer is not properly connected to your network, then you will need to troubleshoot your computer's network connection.  Contact your router manufacturer or Network Admin for support. 

 

-         Ensure that there are no active firewalls. 

 

NOTE: For Windows Firewall users, click here if you need instructions for disabling the Windows Firewall.  For a third-party firewall, such as Norton or McAfee, refer to your software's documentation for instructions on how to disable the application.

 

-         Repeat PART 2 after making any adjustments to the configuration.

 

-         If you still can't ping the Brother machine, contact your router manufacturer or Network Admin for support.  Refer to the following link to obtain contact information for common router manufacturers:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

  1. If you do not receive any replies as indicated by "Request timed out." (see image below for an example), then this indicates that there is a communication problem between the Brother machine and the Computer:

 

 

-         Confirm that the computer is connected to the same network that the Brother machine is connected to.  If it is not properly connected to your network, then you will need to troubleshoot your computer's network connection.  Contact your router manufacturer or Network Admin for support. 

 

-         Ensure that there are no active firewalls. 

 

NOTE: For Windows Firewall users, click here if you need instructions for disabling the Windows Firewall.  For a third-party firewall, such as Norton or McAfee, refer to your software's documentation for instructions on how to disable the application.

 

 

-         Repeat PART 2 after making any adjustments to the configuration.

 

-         If you still can't ping the Brother machine, contact your router manufacturer or Network Admin for support. 

 

 

PART 4:  ESTABLISH A WIRELESS CONNECTION

 

NOTE:  All network settings will be reset with this operation.  If you can print or scan from other computers on the network, but not from this specific computer, do not reset the network card.  Doing so will affect the other computers on the network.  In this case there is an issue specific to this computer's network communication.  Some common causes are software firewalls, security programs, and other software applications that may be blocking communication.  Contact your computer manufacturer or network admin for support troubleshooting this particular computer.

 

1.  For steps on connecting the machine to your wireless network, refer to the solution:

 

-      How do I join the Brother machine to an Infrastructure Wireless Network?

 

-      How do I join the Brother machine to an Adhoc Wireless Network?

 

2.  Once the machine is connected to the wireless network, repeat to PART 2

 

 

PART 5:  VERIFY THAT THE PRINTER IS SET AS DEFAULT, THAT THE STATUS IS READY, AND THE PRINT QUEUE IS EMPTY

 

1. Open the Printer Folder:

 

-         Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

2. Verify that the Brother printer is in the list.

 

WARNING:  In Windows 7 the "Printer Driver" icon is sometimes combined with the Brother "PC Fax Driver" or another driver that shares the same port.  To determine if this is the case, right click on the available driver and left click on Printer Properties.  If you are given the option to choose the Brother "Printer Driver", then it is installed.

 

 

-         If the Brother printer is listed, continue to PART 5 STEP 3

 

-         If the Brother printer is not listed, the driver may not be installed properly.  Continue to PART 8.

 

3. Verify that the Brother "printer driver" is set as default.  It is important to set the machine as default if you use the print icon to print from within applications.  If the Brother "Printer Driver" is set as the default printer, it will have a check mark on the icon.  If it is not set as default, while in the Printer folder, right-click on the Brother "Printer Driver" and select Set as Default Printer.

 

4.  Hover your mouse over the Brother printer icon.  Below is an example of what you may see:

 

Status: 0 document(s) in queue (It could be any number)

Status: Printer: Ready (It could also state: Offline, Paused, etc.)

 

5.  If the Status states: Paused or Offline:

 

  1. Right-click on the Brother "Printer Driver" and select See What's Printing.

 

  1. Select Printer.

 

  1. If there is a check next to Pause Printer or Use Printer Offline, click it again to uncheck the selection.

 

  1. If there are documents waiting in the queue, and they begin to print, then the issue is resolved.  Otherwise, continue troubleshooting.

 

6. If there are any documents waiting in the queue:

 

  1. Right-click on the Brother "Printer Driver" and select See What's Printing.

 

  1. Select Printer => Cancel All Documents.

 

  1. Press Yes.  This should clear the queue.

 

NOTE:  You may have to make several attempts to completely clear the print queue.

 

-         If you made changes to the driver during PART 5, then continue to PART 5 STEP 7.

 

-         If you did not make any changes to the printer driver during PART 5, then continue to PART 6

 

7. Right click on the Brother "printer driver" and left click on Printer Properties.  The Brother "printer driver" properties screen will now appear.

 

8. Click PRINT TEST PAGE.

 

-          If the test page prints, then your issue is resolved.

 

-         If the test page does not print, click OK and close the Printer Properties window.  Right-click on the "printer driver", then left click on Cancel All Documents.  Press Yes and continue to PART 6.

 

 

PART6: CHECK THE DRIVER PORT SETTINGS:

 

1. If you haven't already opened the printer folder, then do so:

 

-         Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

2. Right-click on the Brother "printer driver" and left click on Printer Properties.  The Brother "printer driver" properties screen will now appear.

 

3. Click the Ports Tab.

 

4. You will see a list of the available communication ports on your PC (Ex:  LPT1:, LPT2:, COM1:, ETC)

 

 

5. Click Add Port.

 

NOTE: If the Add Port option is grayed out or unavailable, ensure that you are logged in with admin rights and try again.

 

6. Choose Standard TCP/IP Port and then click NEW PORT.  The Standard TCP/IP Printer Port Wizard will appear.

 

 

7. Click NEXT.

 

 

8. In the field labeled Printer Name or IP Address, type the IP address of your Brother machine that you obtained and verified earlier and then click NEXT.

 

 

NOTE:  If you receive an error stating: "A port with that name already exists.", click OK.  Then in the Port Name field on the wizard, slightly modify the auto-filled Port Name only.  Do not change the Printer Name or IP Address.  For example, change the port name from IP_10.10.130.13 to IP_10.10.130.13a.  The actual port name will depend on the IP address for your Brother machine.

 

 

 

9. If you receive a window stating: "Additional Port Information Required", then the computer is not communicating properly with the Brother machine.  Some common causes of this issue are:

 

-         Firewalls and security applications

-         A conflict with another application running on the computer

-         An IP Address conflict with another device on the network

 

Troubleshoot or eliminate as many of these factors as possible.  For Windows Firewall users, click here if you need instructions for disabling the Windows Firewall.  For a third-party firewall, such as Norton or McAfee, refer to your software's documentation for instructions on how to disable the application. Contact your computer manufacturer or network admin to further troubleshoot network communication conflicts.

 

 

 

10. If you receive a window stating: Completing the Add Standard TCP/IP Printer Port Wizard, look for the section labeled Adapter Type.  If the communication is successful, this section should indicate that the computer is communicating with a Brother Print Server or will list the node name of the Brother Machine displayed as BRN or BRW followed by a combination of letters and numbers.  Click FINISH.

 

 

11. Click Close.

 

12. Click Apply

 

13. Click the General Tab.

 

14. Click PRINT TEST PAGE.

 

-          If the test page prints, then your printing issue is resolved.  Continue to PART 7.

 

-         If the test page does not print, click OK and close the Printer Properties window.  Right click on the "printer driver", then left click on Cancel All Documents.  Click Yes and continue to PART 8.

 

NOTE:  You may have to make several attempts to completely clear the print queue.

 

 

PART 7:  CHECK SCANNER PORT

 

1. Do you use your machine for scanning?

 

-      If YES, continue to PART 7 STEP 2.

 

-      If NO, then the issue is resolved.

 

2. On the computer, click Start.

 

3. In the line labeled "Search Programs and Files" type: Cameras

 

4. Click the link for View Scanners and Cameras.

 

5. Verify that the Brother "Scanner Driver" is in the list.

 

-      If the Brother "Scanner Driver" is listed, continue to the next step.

 

-      If the Brother "Scanner Driver" is not listed, the driver may not be installed properly.  Continue to PART 8.

 

6.  Make sure the Brother "Scanner Driver" is selected and click PROPERTIES.

 

7.  Click the Network Setting tab.

 

8.  Click the BROWSE button.  The computer will search for the Brother machine. 

 

 

-         If the machine is found successfully, ensure the IP address matches the address of the Brother machine.  Highlight the search result and click OK. 

 

 

-         If the machine isn't found successfully, then there is likely a firewall or other security program blocking communication.  Try to eliminate as many of these applications and try browsing again.  Contact your network admin or computer manufacturer for further support.

 

9.  Change the setting to Specify Your Machine by Address.  The IP Address should match the machine's IP address found in the previous step or you can manually specify the machine's IP address.

 

 

10. Click OK.

 

11. Attempt a test scan.

 

- If you are able to scan, then the scanner driver is configured properly.

 

- If you are unable to scan, continue to PART 8.

 

 

 

PART 8: UNINSTALL AND REINSTALL THE BROTHER DRIVERS

 

This step assumes use of the compatible software CD.  The appropriate software can also be downloaded from http://www.brother-usa.com/downloads  

 

1.  On the computer click on Start => (All) Programs => Brother => XXX-XXXX => UNINSTALL.  (Where X is the model of your Brother machine)

 

NOTE:  If the software is not installed, continue to PART 8 STEP 4.

 

2.  When asked to confirm that you want to completely remove the software, click OK.

 

3.  When the uninstall is complete, you will be prompted to restart the computer.  Click YES.

 

4.  Once the computer restarts, insert the supplied CD-ROM into your CD-ROM drive. If prompted, select your language and model.

 

NOTE:  If the disc does not automatically run, go to Start => Computer or (My) Computer on the desktop and double click on the MFL-Pro icon.

 

5. The CD-ROM main menu will appear.  Click Initial Installation => MFL-Pro Suite Without PaperPort

 

NOTE:  This step assumes PaperPort is already installed.  If you don't have PaperPort, you may install the full MFL-Pro Suite from the main menu.

 

6. If the Brother MFL-Pro Suite Software License Agreement window appears, click YES if you agree to the Software License Agreement.

 

7. Choose Wireless Network Connection and click NEXT.

 

8.  Select Change the Firewall port settings to enable network connection with the installation. (Recommended)  Click Next.

 

NOTE:  If you are using a firewall other than Windows Firewall or Windows Firewall is off, you may receive a message warning you that the firewall could block network communication.  See the instructions provided with your firewall software for information on how to add the following network ports:

 

-         For network scanning, add UDP port 54925.

 

-         For network pc-fax receiving, add UDP port 54926.

 

-         If you still have trouble with your network connection, add UDP port 137.

 

9.  If the wireless settings fail and the machine is not found on the network, the Wireless Device Setup Wizard will appear during the installation of the MFL-Pro suite. Choose one of the following methods to resolve this issue based on your configuration. 

 

-         If you are certain that your machine is already successfully connected to your network with a valid IP address, then click here for instructions on how to perform a custom install.

 

10. The installation screens will appear one after another.  Please wait. It will take a few moments for all the screens to appear.  Do not try to cancel any of the screens during this installation.

 

NOTE: If asked: Would you like to install this device software?  Click INSTALL.

 

11. When the On-Line Registration screen is displayed, make your selection and follow the on-screen instructions.  Once you have completed the registration click NEXT to continue the installation.

 

12.  The "Setup Complete" screen will appear:

 

-      If you do not want to set your machine as the Default Printer, uncheck Set as Default Printer.  Click NEXT.

 

13. Select Yes, I Want To Restart My Computer Now and click FINISH.   The computer will restart.

 

NOTE:  After restarting the computer you must be logged on with Administrator rights.

 

14.  Once the computer restarts, the following screens will appear:

 

-      When the Check for Firmware Updates screen appears, choose the firmware update setting you want and click OK.

 

-      When the Brother Product Research & Support Program starts up, close the window and continue troubleshooting.

 

NOTE: Internet access is required for the firmware update and the Brother Product Research & Support Program.

 

15.  Attempt to print again to determine if the issue has been resolved.

 

-         If you are still unable to print after completing the preceding troubleshooting steps, and you are using Personal Firewall software, we recommend that you disable this application and attempt to print again.  The Firewall may be blocking the necessary network communication between your computer and the Brother machine.  Please contact the Firewall software vendor for assistance with disabling your Firewall.

 

-         Attempt to print from another network-connected computer.

 

These steps will help determine if the issue is specific to this computer.  If you can print from other computers, then contact your computer manufacturer or network administrator for assistance troubleshooting this specific computer.

 

 

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