Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000026646

How do I clear the message "Paper Jam [Front Rear]" from the display?

Description of Solution 200000034242





1.    Verify the error message below to determine which steps to follow.


-      If the error message is "Paper Jam [Front]" or "Paper Jam [Front, Rear]", continue to STEP 2.


-      If the error message is "Paper Jam [Rear]", go to STEP 6.


2.    Pull the paper tray (1) completely out of the machine.




3.    Pull out any jammed paper (1).




4.    Look inside the machine where the paper tray was installed and remove any jammed paper or pieces of paper.




5.   Reinstall the paper tray into the machine.




6.    Open the Jam Clear Cover (1) on the back of the machine.




7.    Pull any jammed paper out of the machine.



8. Close the Jam Clear Cover.




9. Check inside the machine.


a.    Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.



b.    Carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.


NOTE: If the print head is at the right corner as shown below, hold down the STOP/EXIT key for at least 5 seconds until the print head moves to the middle so the right hand corner can be checked.



10. Use your hand to move the print head left or right to make sure there are no paper scraps stuck under the print head. 


11. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.  



-      If the error message has cleared and the LCD displays date and time, continue to STEP 12.


-      If a "Paper Jam"  message appears on the display, disconnect the machine from the power outlet for 5 seconds and then plug it back in.  Repeat STEPS 9 through 11 once to make sure you didn't miss any jammed paper or scraps of paper. 


-      If the message "Paper Jam" continues to appear and you already repeated STEPS 9 through 11, go to WARRANTY AND SERVICE OPTIONS.


-      If any other message appears, search for the solution for the message displayed. 


12. Print a Print Quality Check Sheet (PQCS) to test the machine:


a.    Press INK on the touchscreen.


b.    Select Test Print.


c.    Select Print Quality.


d.    Press COLOR START. The machine will generate the Print Quality Check Sheet.


-      If the PQCS prints and ejects correctly with no error message on the LCD, the issue is resolved. Press STOP/EXIT and the LCD should display the time and menu options.


-      If one of the Paper Jam messages is displayed "Paper Jam [Rear]" "Paper Jam [Front]" or "Paper Jam [Front, Rear]", continue to STEP 13.


-      If any other error message appears, search for the solution for the message displayed.


13. Confirm the paper being used in the paper tray meets the machine's media requirements (Check the paper packaging if necessary):





Do not use any of the following types of paper:

-      Damaged, curled, wrinkled or irregularly shaped paper. 

-      Extremely shiny or highly textured paper. 

-      Paper that cannot be arranged uniformly when stacked.


-      If the paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS.


-      If the paper does not meet the machine's media requirements, you will need to replace the paper with the appropriate paper.





If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: