Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000026660

How do I clear the message "Unable to Print" (followed by a two character code) from the display?


Description of Solution 200000034265

 

 

 

The message Unable to Print (followed by a two character code) will appear on the display for one of the following reasons:

i.    A foreign object, such as a paper clip or ripped piece of paper, is stuck in the machine

ii.    The machine has experienced a malfunction

 

Verify the 2 character code displayed in the message and choose the correct option below: 

a.    If the code displayed in the message is 3X, 7X, 50, 51, 52, 53, 5B, 5D or 5E, continue to STEP 1.

NOTE:  X = any character following the first number.  Ex: 35, 7A

b.    If the code displayed in the message is 46, refer to the solution: "How do I clear the message "Ink Absorber Full" from the display?

c.    If a code other than those listed above is displayed, go to STEP 7.

 

CHECK FOR FOREIGN OBJECTS & PAPER JAMS

1.  Raise the scanner cover (1) and look inside the machine for any jammed paper or foreign objects. Remove any objects or paper found. 

NOTE: Pay careful attention to the left (2) and right (3) corners. Also, pieces of paper may be jammed under the print head.

-If the print head is locked to the right side of the machine, press and hold the STOP/EXIT key for 5 seconds.  This will cause the print head to move automatically to the middle of the machine and allow you to look for debris in the right corner.   

2. Leave the scanner OPEN and turn the machine around so you are looking at the back of the machine. 

3. Open the Jam Clear Cover (1) and look inside the machine for paper. 

4. Remove any jammed paper found.

 

 

5. Close the Jam Clear Cover and turn the machine back around to the front.

  

6. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.  

 

 

-If the error message continues to appear on the display, go to STEP 7.

-If the error message is cleared, continue to STEP 8.

 

CYCLE THE POWER

7. Unplug the machine from the power outlet for 2 seconds and plug it back in to cycle the power. 

-If the error message continues to appear on the display, go to STEP 9.

-If the error message is cleared, continue to STEP 8.

 

TEST THE MACHINE

NOTE: After a paper jam has been cleared, the Brother machine may complete a 2 minute cleaning cycle to remove paper dust from the nozzles before printing.

8. Print a Print Quality Check Sheet (PQCS) to test the machine:

a. Press INK on the touchscreen.

b. Select Test Print on the LCD

c. Select Print Quality on the LCD.

d. Press COLOR START. The machine will generate the Print Quality Check Sheet.

-If the PQCS successfully prints, the issue is resolved. -If the PQCS does not print because an error message reappeared AND you have NOT cycled the power, go back to STEP 7

-If the PQCS does not print because an error message reappeared AND you HAVE cycled the power, continue to STEP 9.

9. Your machine may require service.  Any faxes received while the error message is on the display will automatically go into the machine's memory due to the product's inability to print.  If there are faxes in memory, you can transfer them to another fax machine so they are not lost. 

-If you do not want to transfer faxes, go to WARRANTY AND SERVICE OPTIONS

-If you want to confirm and transfer received faxes in memory, follow the procedure below: 

 

TRANSFER STORED FAXES TO ANOTHER MACHINE

NOTE: In order to transfer data from your fax machine to another fax machine, you must have already programmed your Station ID in your Brother machine prior to getting the error message on the LCD.  If you did not already have your Station ID programmed into the machine before getting the error, you will not be able to transfer faxes in memory.  Continue to Warranty and Service Options.

a.       Press STOP/EXIT to interrupt the error temporarily.

b.       Press MENU on the LCD.

c.       Press the UP OR DOWN ARROW on the LCD to select SERVICE.

d.       Press DATA TRANSFER on the LCD.

e.            Press FAX TRANSFER on the LCD.

-         If NO DATA appears on the LCD, there are NO faxes in memory press STOP/EXIT and continue to WARRANTY AND SERVICE OPTIONS.

-         If the LCD prompts you to enter a fax number, there ARE faxes in memory.  If you want to transfer the faxes to another fax machine, enter the appropriate fax number to receive the faxes and continue to STEP f.

f.     Press BLACK START and continue to WARRANTY AND SERVICE OPTIONS listed below.

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: