Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000027427

When installing the software suite or printer driver in Windows, I receive an error beginning with 0x0 or 0x8 and the installation fails. What can I do?


Description of Solution 200000035213

 

This is an indication that there is a problem with the computer's operating system or something is interfering with the installation.  Try disabling all firewalls, anti-virus or other security software suites and install again.

 

If you still receive the error message you may be able to add the printer using the Add Printer Wizard. For instructions on how to add the printer using the Add Printer Wizard, refer to one of the following solutions for your operating system:

 

NOTE: Your machine may not be compatible with all listed Operating Systems.  You may view the specifications for your machine at http://www.brother-usa.com/

 

-       How do I add a local or network printer driver on a Windows XP computer?

 

-       How do I add a local or network printer driver on a Windows Vista computer?

 

-       How do I add a local or network printer driver on a Windows 7 computer?

 

-       How do I add a local or network printer driver on a Windows 8 computer?

 

How do I add a network printer driver on a Windows Server 2003 or 2008 computer?

 

If you cannot add the printer using these steps, please contact your computer manufacturer or system admin for support.

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