Answer to your Frequently Asked Question:

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Description of Problem 100000027655

Why is the Status LED on the machine RED?

Description of Solution 200000035501

This symptom indicates that there is an error with the machine.  Please try clearing the error, by powering off the machine and then powering the machine back on.  The LED should turn green indicating the error has been corrected.


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:    


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