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Description of Problem 100000027666

How do I know which Receive Mode to select?


Description of Solution 200000035514

The receive mode you select for your Brother machine is determined by the devices and features on the same telephone line as your machine. Please review the information listed below to determine which receive mode best suites your needs.

 

WILL YOU BE USING A DISTINCTIVE RING NUMBER FOR RECEIVING FAXES?

 

Brother uses the term Distinctive Ring but different telephone companies have other names for this service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-a-Ring, Ident-a-Call, Data Ident-a-Call, Smart Ring, SimpleBiz Fax, and Alternate Number Ringing. Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.

 

For more information, please refer to the solution: What is Distinctive Ring and how do I program it? 

 

 

WILL YOU BE USING VOICE MAIL ON THE SAME TELEPHONE LINE AS YOUR BROTHER MACHINE?

 

If you have voice mail on the same telephone line as the Brother machine, voice mail and the Brother machine will conflict with each other when receiving incoming calls. Depending on which of the two (Brother machine or voice mail) answers first, will determine where the incoming call will be received.

 

For more information, please refer to the solution: Can I use Voice mail on the same line as my Brother machine? 

 

 

WILL YOU BE USING A TELEPHONE ANSWERING DEVICE ON THE SAME TELEPHONE LINE AS YOUR BROTHER MACHINE? (EXTERNAL TAD MODE)

 

You answering machine (TAD) automatically answers every incoming call, but the Brother machine "listens" for fax sending tones while the answer machine's outgoing message is playing. If the Brother machine detects fax sending tones, it will take over the line and receive the incoming fax. If the Brother machine does not detect fax sending tones, it remains silent, allowing the caller to leave a message on the answering machine.

 

For more information, please refer to the solution: How do I set up an answering machine to work on the same line as my Brother machine?  

 

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE? (FAX ONLY MODE)

 

You should select Fax Only Mode if you have a dedicated fax line and want the Brother machine to answer all incoming faxes automatically. When using this mode, the Brother machine will automatically answer every incoming call with fax receiving tones after a certain number of rings. In Fax Only Mode, you can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer the call before the Brother machine does.

 

Connect one end of the telephone line cord to the jack on the Brother machine marked LINE. Connect the other end to a telephone wall jack.

 

You can adjust the Ring Delay setting to the number of times the Brother machine rings before answering in Fax Only Mode. The Brother machine's Ring Delay is set to 4 rings by default.

 

To set the Ring Delay follow the steps listed below:

 

1. Press the FAX mode key.

 

2. Press MENU, 2 (Fax), 1 (Setup Receive), 1 (Ring Delay).

 

3. Press the UP OR DOWN ARROW key to select how many times the line will ring before the fax answers (00, 01, 02, 03, or 04). If you select 00, the line does not ring at all.

 

4. Press OK.

 

5. Press STOP/EXIT.

 

To put the machine in FAX ONLY mode:

 

1. Press MENU, 0 (Initial Setup), 1 (Receive Mode).

 

2. Press the UP OR DOWN ARROW key to select FAX ONLY.

 

3. Press OK and then STOP/EXIT.

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONE? (FAX/TEL MODE)

 

IMPORTANT NOTE: You cannot receive voice messages on either voice mail or an answering machine when choosing the Fax/Tel mode.

 

The F/T receive mode (FAX/TEL) is used when sharing the Brother machine and extension telephones on the same line. In this setting, the Brother machine automatically answers every call upon completion of the ring delay (unless they answer first). Ring delay is the number of times the Brother machine and all telephones on the same line will ring before the Brother machine answers the call. If the call is a fax, it prints the fax. If the call is voice, it signals the customer with a double ring (F/T Ring Time) that is different from the phone company ring. The special ring is the signal for the customer to pick up the call.

 

Connect one end of the telephone line cord to the jack on the Brother machine marked LINE. Connect the other end to a telephone wall jack.

 

To set the Ring Delay follow the steps listed below:

 

1. Press the FAX mode key.

 

2. Press MENU, 2 (Fax), 1 (Setup Receive), 1 (Ring Delay).

 

3. Press the UP OR DOWN ARROW key to select how many times the line will ring before the fax answers (00, 01, 02, 03, or 04). If you select 00, the line does not ring at all.

 

4. Press OK.

 

5. Press STOP/EXIT.

 

To set the F/T Ring Time follow the steps listed below:

 

1. Press the FAX mode key.

 

2. Press MENU, 2 (Fax), 1 (Setup Receive), 2 (F/T Ring Time).

 

3. Press the UP OR DOWN ARROW keys to select how long (in seconds) the fax will ring to alert you that you have a voice call (20, 30, 40, or 70 seconds).

 

4. Press OK.

 

5. Press STOP/EXIT.

 

To put the machine in FAX/TEL mode:

 

1. Press MENU, 0 (Initial Setup), 1 (Receive Mode).

 

2. Press the UP OR DOWN ARROW key to select FAX/TEL.

 

3. Press OK and then STOP/EXIT.

 

 

DO YOU WANT TO MANUALLY ANSWER EVERY INCOMING FAX? (MANUAL MODE)

 

In Manual Mode, your Brother machine will not answer the line automatically unless you are using your telephone company's Distinctive Ring service. 

 

For more information about Distinctive Ring, refer to the solution: What is Distinctive Ring and how do I program it? 

 

If you are not using Distinctive Ring, Manual Mode requires you to answer every incoming call by lifting the handset of a telephone that shares the line with your Brother machine.

 

Connect one end of the telephone line cord to the jack on the Brother machine marked LINE. Connect the other end to a telephone wall jack.

 

If the incoming call is a voice call, then complete the call as you normally would.

 

If you answer a call on an extension telephone and hear a beep every 3 seconds-indicating an automatic fax, or silence-indicating a manual fax, follow these steps to receive the fax:

 

1. Press *, 5, 1 on the telephone's dial pad.

 

2. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

3. Hang up the telephone's handset.

 

- Your Brother machine will receive the fax.

 

If you answer a call on an the Brother machine's handset or an external telephone connected to your Brother machine's EXT jack and hear a beep every 3 seconds-indicating an automatic fax, or silence-indicating a manual fax, follow these steps to receive the fax:

 

1. Press the START key.

 

2. Press 2 on the Brother machine.

 

3. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

4. Hang up the telephone's handset.

 

- Your Brother machine will receive the fax.

 

NOTE: If your Brother machine's Easy Receive function is on, then you do not have to press the START key on the Brother machine to receive a fax.  Simply wait until you hear your Brother machine's receiving tones, hang up the telephone's handset, and your machine should receive the incoming fax automatically.

 

To turn Easy Receive on, follow these steps:

 

1. Press the FAX mode key.

 

2. Press MENU, 2 (Fax), 1 (Setup Receive), 3 (Easy Receive).

 

3. Press the UP OR DOWN ARROW key to select On.

 

4. Press OK.

 

5. Press STOP/EXIT.

 

To put the machine in MANUAL mode:

 

1. Press MENU, 0 (Initial Setup), 1 (Receive Mode).

 

2. Press the UP OR DOWN ARROW key to select Manual.

 

3. Press OK and then STOP/EXIT.

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