1. Make sure the
paper meets Brother's recommended paper specifications for the paper tray.
The paper tray can be used to print plain paper and recycled paper that is 16 -
28 lbs (60 - 105 g/m2).
specifications listed above are the basic requirements for print media
compatible with the paper tray. For additional recommended media specifications,
refer to the solution "What
type and size of paper is recommended for use in the Brother
2. Pull the paper
tray completely out of the machine and remove any paper from it.
3. While pressing
the green paper-guide release levers, slide the paper guides to fit the paper
size. Make sure that the guides are firmly in the slots.
legal size paper, press the release button in the bottom of the paper tray and
then pull out the back of the paper tray.
Inspect and see if the green plastic paper guide in the rear of the paper tray
is damaged, removed, or missing.
- If yes,
this is a likely cause of your issue. Proceed to the following
green plastic guide in the rear of my paper tray is damaged, removed or is
missing. What do I do?"
If no, proceed to STEP 4.
4. Turn the stack
of paper over and put some of the paper back into the tray and make sure of the
a. The paper is
below the maximum paper mark. Over-filling the paper tray will cause paper jams.
b. The side to be
printed on must be face down.
c. The paper guides
touch the sides of the paper so it will feed properly.
d. Put the paper
tray firmly back into the machine. Make sure that it is completely
inserted into the machine.
5. Test the machine
by making a copy.
- If the page
prints, discontinue troubleshooting.
- If the message
"No Paper" appears, continue to STEP 6.
6. If the paper
pick-up roller is dirty, the machine may not feed paper. In that case,
clean the paper pick-up roller as follows:
a. Turn off the
machine's power switch. Disconnect all cables, and then unplug the power
cord from the AC power outlet.
b. Pull the paper
tray out of the machine.
c. Remove all of
the paper and anything that may be stuck inside, from the paper tray.
d. Using a
lint-free cloth moistened with lukewarm water, wipe the separation pad (1) in
the paper tray to remove any dust.
e. Wipe the two
paper pick-up rollers (1) inside the machine.
f. Put the paper
back into the paper tray.
g. Put the paper
tray back in the machine.
h. Plug the
machine's power cord back into the AC power outlet first, and then reconnect all
cables. Turn on the machine's power switch.
7. Test the machine
by making a copy.
If the error
continues to appear and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.