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Description of Problem 100000028585

I am unable to print in Macintosh OS X 10.5, 10.6, 10.7, 10.8 or 10.9 using the USB connection. What can I do?


Description of Solution 200000036647

 

There are several basic troubleshooting steps you can take to resolve this issue:

 

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1. From the Apple Menu or in the Dock, select System Preferences.

 

2. Under Hardware click the Printers & Scanners icon.

 

NOTE: Depending on your operating system, this destination may instead be called Print & Fax or Print & Scan.

 

3. Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to PART 1 STEP 7.

 

4. Click the - (Minus) button located below the Printers section on the left side.

 

 

5. Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

6. If you have multiple copies of the Brother Printer Driver, repeat from PART 1 STEP 3 for each copy.

 

7. Click the + (Plus) button located below the Printers section on the left side.

 

NOTE: If you receive a pop-up showing "Nearby Printers", click Add Other Printer or Scanner.

 

8. Click the Default Icon located at the top of the window.

 

9. Select your machine from the Printer Name list

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

10.  From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT: 

 

-      If the AirPrint driver is selected, then you will not have the full functionality of the printer driver.  Instead, choose the CUPS Driver as detailed above.

 

-      If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.

 

11. Click ADD. The Brother Printer Driver will now be available in the Print & Fax or Print & Scan list.

 

 

12. Close the Printers & Scanners list.

 

13.  Attempt to print again.

 

-       If you can print, then the issue is resolved.

 

-       If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE CABLE CONNECTION AND MACHINE STATUS

 

1. Remove the USB cable from both the computer and the Brother machine.

 

2. Wait a few seconds and then plug the USB cable back into the Brother machine and the computer.  Make sure the interface cable has a secure connection to both the Brother machine and your computer.

 

NOTE:  Brother recommends you use a type A/B 1.1 or 2.0 USB cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.  Do not connect your interface cable through any hubs, splitters or other pass-through devices.

 

WARNING:  Ensure that the cable is connected to the USB port on the machine and not a Network port, Line Jack, Ext Jack, PictBridge port, or any port other than the USB port.  The ports on your machine will vary by model.

 

3.  Turn off or disconnect the machine from the power outlet for about 15 seconds, then power the machine back on or reconnect it to the outlet.

 

-      If the machine does not power on, then this will prevent you from printing.  Please resolve this problem and attempt to print again.  Visit http://www.brother-usa.com/ for FAQs.

 

4.  Check the LCD screen for any error messages that will prevent printing such as a paper jam, replace ink/toner or empty ink/toner.  If the LCD screen shows an error, please resolve this problem and attempt to print again.  Visit http://www.brother-usa.com/ for FAQs.

 

PART 3:  DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1. Visit http://www.brother-usa.com/ to download the printer driver for your model machine.  For instructions on how to download the Printer Driver, refer to the solution: "How do I navigate the Brother website to download software, drivers, and utilities?"  

 

2. Once the driver has downloaded, double click the installer package icon "xxxxxxxx.pkg".

 

 

NOTE (For Macintosh 10.8 users): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:

 

  1. Hold down the Control-key and click the installer package file.
  2. Choose Open.
  3. Choose Open again.  The installation will begin.

 

For more information, refer to: I receive a message stating: xxxxxxx.xxx (file name) can't be opened because it is from an unidentified developer on Macintosh OSX 10.8 when I attempt to install Brother software. What can I do? 

 

3. On the welcome screen click CONTINUE.

 

4. On the software license agreement screen click CONTINUE. 

 

 

 

5.  When the message appears stating:  To continue installing the software you must agree to the terms of the software license agreement. Click AGREE.

 

 

6. If you are prompted to Select a Destination, choose your disk drive and click Continue

 

 

NOTE:  If you do not receive this window, then continue to the next step.  If you want to configure the install's destination, you may click "Change Install Location" on the next screen and you will receive this option.

 

7. On the Standard Install screen click INSTALL.

 

 

 

 

8. When prompted, enter your admin password to complete the install.

 

9.  Once the install completes, reboot the Macintosh only if prompted to do so.  Otherwise, continue to PART 3 STEP 10.

 

10. Make sure that the USB cable is connected between the Brother machine and the computer and that the machine is powered on.

 

11. From the Apple Menu or in the Dock, select System Preferences.

 

12. Under Hardware click the Printers & Scanners icon.

 

NOTE: Depending on your operating system, this destination may instead be called Print & Fax or Print & Scan.

 

13. Click the + (Plus) button located below the Printers section on the left side.

 

NOTE: If you receive a pop-up showing "Nearby Printers", click Add Other Printer or Scanner.

 

14. Click the Default Icon located at the top of the window.

 

15. Select your machine from the Printer Name list.

 

NOTE:  If your Printer is not in the list, then there is no communication between the Brother machine and the computer.  Switch USB ports on the computer or try another USB cable (if you haven't already done so) to determine if the issue is with the interface. 

 

16.  From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT: 

 

-      If the AirPrint driver is selected, then you will not have the full functionality of the printer driver.  Instead, choose the CUPS Driver as detailed above.

 

17. Click ADD. The Brother Printer Driver will now be available in the list of printers.

 

18.  Attempt to print again.

 

-       If you can print, then the issue is resolved.

 

-       If you are still unable to print, Switch USB ports on the computer or try another USB cable (if you haven't already done so) to determine if the issue is with the interface.  You may also try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.  If the problem is specific to this computer, contact Apple for support.

 

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