Answer to your Frequently Asked Question:

 
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Description of Problem 100000028808

The machine makes a grinding or clicking noise when warming up or printing. What can I do?


Description of Solution 200000036948

1. Print the User Settings by pressing MENU, PRINT REPORTS, USER SETTINGS, START.

 

- If the grinding or clicking noise does not occur, continue to STEP 2 of the solution "The machine makes a grinding or clicking noise when faxing, copying, or scanning. What can I do?"

 

- If grinding or clicking noise can be heard while the page feeds, continue to STEP 2.

 

2. Open the front cover and remove the drum and toner.

 

 

NOTE: We recommend placing the toner and drum assembly on a piece of paper in case of accidental spill or scattering toner.

 

3. Remove the toner cartridge from the drum by pushing down the green lock lever and lifting the toner out.

 

 

 

NOTE: Handle the toner cartridge carefully. If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water.

 

4. Turn the Brother machine around with the back of the machine facing you and open the rear cover.

 

5. Open the fuser cover by pressing the green tabs on the left and right towards you.

 

 

WARNING:  If you have just used the machine, some parts inside the machine are extremely hot.

6. Behind the Fuser Cover you will be able to see the Pressure Roller (a large black roller with wrinkles on either end).  Above the Pressure Roller is the Heat Film which looks like a large brown roller.

 

Are either the black Pressure Roller or the brown Heat Film torn or cut, or does it appear that part of Heat Film is missing? 

 

NOTE:  Wrinkles in the surface of the black Pressure Roller are an intentional part of the design and should not be mistaken for damage. 

- If either the Pressure Roller or the Heat Film is damaged or has a piece missing proceed to WARRANTY AND SERVICE OPTIONS.

 

- If both parts are NOT damaged, close both covers and continue to STEP 7.

 

7. Install the drum unit into the machine without the toner cartridge in it and close the front cover.

 

- If the grinding or clicking noise occurs, the drum unit is the cause of the noise.  The drum unit (DR720) will need to be replaced to resolve this issue.

 

- If the grinding or clicking noise does not occur when the drum unit is installed into the machine, continue to the next step.

 

8. Open the front cover and remove the drum from the machine.

 

9. Reinstall the toner cartridge into the drum unit until you hear it lock into place.  If you put it in properly, the lock lever will lift automatically.

 

 

10. Install the drum and toner assembly into the machine and close the front cover.

 

- If the grinding or clicking noise occurs, the toner cartridge is the cause. The toner (TN720 or TN750) will need to be replaced to resolve this issue. 

 

- If the grinding or clicking noise does not occur, we are unable to reproduce the customer's reported issue.  Document the outcome and end the call.

 

 

WARRANTY AND SERVICE OPTIONS:

 

If the machine still has no power after connecting it to a known working outlet and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

 

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