Description of Problem 100000028808
The machine makes a grinding or clicking noise when
warming up or printing. What can I do?Description of Solution 200000036948
Print the User Settings by pressing MENU, PRINT REPORTS, USER
grinding or clicking noise does not occur, continue
to STEP 2 of the
machine makes a grinding or clicking noise when faxing, copying, or scanning.
What can I do?"
grinding or clicking noise can be heard while the page feeds, continue to
the front cover and remove the drum and toner.
recommend placing the toner and drum assembly on a piece of paper in case of
accidental spill or scattering toner.
Remove the toner cartridge from the drum by pushing down the green lock lever
and lifting the toner out.
the toner cartridge carefully. If toner scatters on hands or clothing,
immediately wipe it off or wash it with cold water.
the Brother machine around with the back of the machine facing you and open the
the fuser cover by pressing the green tabs on the left and right towards
If you have just used the machine, some parts inside the machine are extremely
6. Behind the Fuser Cover you will be
able to see the Pressure Roller (a large black roller with wrinkles on
either end). Above the Pressure Roller is the Heat Film which looks
like a large brown roller.
Are either the black Pressure
Roller or the brown Heat Film torn or cut, or does it appear that
part of Heat Film is missing?
Wrinkles in the surface of the black Pressure Roller are an intentional part of
the design and should not be mistaken for damage.
- If either the Pressure Roller or the
Heat Film is damaged or has a piece missing proceed to WARRANTY AND
- If both parts
are NOT damaged, close both covers and continue to STEP
Install the drum unit into the machine without the toner cartridge in it and
close the front cover.
the grinding or clicking noise occurs, the drum unit is the cause of the
noise. The drum unit (DR720) will need to be replaced to resolve this
the grinding or clicking noise does not occur when the drum unit is installed
into the machine, continue to the next step.
the front cover and remove the drum from the machine.
Reinstall the toner cartridge into the drum unit until you hear it lock into
place. If you put it in properly, the lock lever will lift
Install the drum and toner assembly into the machine and close the front cover.
the grinding or clicking noise occurs, the toner cartridge is the cause. The
toner (TN720 or TN750) will need to be replaced to resolve this
the grinding or clicking noise does not occur, we are unable to reproduce the
customer's reported issue. Document the outcome and end the call.
AND SERVICE OPTIONS:
machine still has no power after connecting it to a known working outlet and
your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking on the link below:
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
machine is out of warranty, you can locate a Brother Authorized Service Center
using the information listed above.