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Description of Problem 100000029437

I am unable to remove my drum and toner from the machine. What can I do?


Description of Solution 200000037835

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges.  Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability.  Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.  The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

1. Open the front cover by pressing the button in the center of the front cover and remove the drum and toner assembly by lifting the drum slightly upward and pulling the unit out.

 

 

- If you can remove the drum and toner, discontinue troubleshooting.

 

- If you cannot remove the drum and toner, go to STEP 2.

 

CAUTION:  Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wash it off with cold water.

 

2. Verify the black link arm is attached to the left side of the front cover.

   

 

- If the arm is connected and you are still unable to remove the drum and toner, go to WARRANTY OPTIONS.

 

- If the arm is present but detached, go to STEP 3.

 

- If the arm appears to not be present, go to STEP 4.

 

3. Reattach the black link arm to the front cover assembly as shown below.  After reconnecting the black link arm, go to STEP 5.

 

 

4. Find the small opening in left frame.  In the opening should be a black tab.  Pull the black tab out from the machine and reconnect to the front cover assembly as shown below.

 

 

 

5. Remove the drum and toner assembly by lifting it slightly and pulling it out.

 

-  If you are able to remove the drum and toner, discontinue troubleshooting.

 

- If the arm is connected and you are still unable to remove the drum and toner, continue to WARRANTY OPTIONS.

 

 

WARRANTY OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

 

 

 

 

 

 

 

 

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