solution below is to resolve the issue of plain paper printing with wrinkles or
creases. If the customer only experiences this issue when printing on envelopes
or thick paper, refer to the solution - "The
envelopes come out creased or wrinkled? How can I correct
Check that paper is loaded into the paper tray correctly.
Remove the paper tray completely from the machine.
Remove the paper from the tray and set the green paper guides (1) to the correct
will be necessary to hold the release levers when moving the guides to a larger
release lever for the left and right guides is located at the middle of the
The release lever for the rear guide is in the middle of the rear guide.
Make sure that the rear guide does NOT push tightly against the paper. It should
be set to the position marked for the paper size that will be loaded into the
tray. If the rear guide is pushed too tightly against the rear edge of the
paper, the paper may be unable to feed properly.
Fan the paper well to avoid paper jams or misfeeds and then load the paper in
not overfill the tray. The maximum paper level is marked on the right paper
guide with a red line with three arrows pointing at it.
the machine is used infrequently, turn over the stack of paper in the paper
tray. Also, try rotating the paper 180 degrees in the paper
Put the paper tray firmly back into the machine.
Make sure you use paper that meets the recommended paper specifications. To
prevent paper jams,
wrinkle or crease from occurring, be sure to use paper that meets the
specifications of the machine. For more information, refer to the
size and type of paper is recommended for use in my Brother
Open the front cover and remove the drum and toner.
Check the interior of the machine any debris or scraps of paper.
the toner cartridge from the drum by holding down the green lock lever on the
right side of the drum unit and lifting the toner out.
Handle the toner cartridge carefully. If toner scatters on hands or clothing,
immediately wipe it off or wash it with cold water.
Check the drum unit for any debris or scraps of paper.
Reinstall the toner cartridge into the drum unit until you hear it lock into
place. If you put it in properly, the lock lever will lift automatically.
Reinstall the toner and drum assembly into the machine and close the front
Resend the print job.
the page prints out normally, discontinue trouble shooting.
the page prints out with wrinkles or creases, continue to the next
Open the rear cover.
Resend the print job.
If this corrects the issue, discontinue troubleshooting.
If the paper continues to come out wrinkled, continue to the next
Try using new paper from a fresh ream.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.