message Unable to Print (followed by a two character code) will appear on the
display for one of the following reasons:
object, such as a paper clip or ripped piece of paper, stuck in the
the 2 character code displayed in the message and choose the correct option
the code displayed in the message is 3X, 7X, 50, 51, 52, 53, 5B, 5D or
5E, continue to STEP 1.
X = any character following the first number. Ex: 35,
the code displayed in the message is 46, refer to the solution:
do I clear the message "Ink Absorber Full" from the display?
c. If a
code other than those listed above is displayed, go to STEP
FOR FOREIGN OBJECTS & PAPER JAMS
can view a video with step by step instructions or follow the instructions
- To view the video click
here or enter the following address into your web browser
Lift the Scanner
Cover to the open position using the finger hold handles located on the right
and left side of the cover.
see the green scanner cover support, located on the left side of the machine?
See image below.
continue to STEP 3.
verify you opened the scanner cover (see image above). If the document
cover was opened you will not see the scanner cover support. Close the
document cover and go back to STEP 1 to open the
3. Carefully check the left (2) and right (3) hand corners and the
center inside the machine and remove any paper scraps that may be
print head is at the right corner as shown below, hold down the red
at least 5 seconds until the print head moves to the middle. This will allow you
to check the right corner inside the machine.
4. Use your
hand to move the print head to the left and right, checking carefully for any
paper scraps stuck under the print head.
Leave the scanner OPEN and turn the machine
around so you are looking at the back of the machine.
the Jam Clear Cover (1) on the back of the machine.
NOTE: It may take
some force to open the cover.
are having difficulty opening the Jam Clear Cover try placing your wrists on a
flat surface and use both hands to pull the cover open. See image
7. Open the green
inside cover (1).
for and remove any jammed paper.
Close the Jam Clear Cover (1) and turn the machine back around to the
10. Lift the flat bed
scanner cover (1) to release the lock, gently push the green scanner cover
support scanner support down (2) to close the scanner cover (3).
the error message continues to appear on the display, go to STEP 11.
the error message is cleared, continue to STEP 12.
11. Unplug the machine from the power outlet. If the Brother
machine is plugged into a power strip or a wall switch controls the power
outlet, power off the strip or wall outlet.
approximately 2 seconds and then plug the machine back into the power
outlet or turn the switch back on (power strip or wall outlet). Continue
to STEP 12.
you are NOT able to remove the power from the machine (unplug from the
power outlet or power off a power switch or wall outlet) go to STEP 13.
If the error message continues to appear on the display, go
to STEP 15. If the error message is cleared,
continue to STEP 14.
Reset the machine:
- Press FAX
on the Touchscreen LCD to display the LEDs on the Touch panel.
- Press and hold
the HOME (approximately 7
to 10 seconds) on the Touch panel until the display changes to show the Serial
#, ROM Version and Pages printed.
of the LED'S on the Touch panel may turn off when you press the HOME key.
This is normal. Continue to hold down the key until the display changes to show
the Serial #, ROM Version and Pages printed (see image below).
- Press and hold,
for approximately 2 seconds, the blank rectangle displayed under "3. Print
Touchscreen LCD will display a numerical, alphabetical or machine function
chart. The example below is the numerical chart.
- Using the number
keys on the Touchpanel press *, 0, # in that order. The
Touchscreen will display a message in the top left corner. The message
appearing may be "0 Maintenance", a status message (example "Ink Low") or an
error message (example "No Cartridge").
9, 1 on the Touch panel. The LCD will display "SELECT
the LEFT ARROW on the bottom row until MONO is displayed. Press
MONO and the machine will briefly display "PARAMETER INIT" and will
return to the home screen.
- If the display returns to the Home screen with no
error messages, continue to STEP 14.
- If the error message continues to appear on the
display, go to STEP 15.
Print a Print
Quality Check Sheet (PQCS) to test the machine:
Press on the touchscreen.
Press Test Print
Press Start. A Print Quality Check Sheet will be print.
If the PQCS
successfully prints, the issue is resolved.
If the PQCS does
not print because an error message reappeared AND you have NOT cycled the power,
go back to STEP 11.
If the PQCS does
not print because an error message reappeared AND you HAVE cycled the power,
continue to STEP 15.
15. Your machine may require service. Any faxes received
while the error message is on the display will automatically go into the
machine's memory due to the product's inability to print. If there are
faxes in memory, you can transfer them to another fax machine so they are not
you do not want to transfer faxes, go to WARRANTY AND SERVICE OPTIONS.
you want to confirm and transfer received faxes in memory, follow the procedure
STORED FAXES TO ANOTHER MACHINE
order to transfer data from your fax machine to another fax machine, the Station
ID must be programmed in the Brother machine. For instructions refer to
do I program the Station ID on my Brother machine?"
- Press red
X to interrupt the
- Press located on the
- Press .
- Press the DOWN
ARROW key on the touch pad and press SERVICE.
- Press DATA
DATA appears on the LCD, there are NO faxes in memory press and continue to WARRANTY AND
the LCD prompts you to enter a fax number, there ARE faxes in memory. If
you want to transfer the faxes to another fax machine, enter the appropriate fax
number to receive the faxes and continue to STEP
BLACK START and continue to WARRANTY AND SERVICE
OPTIONS listed below.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.