Description of Problem 100000031745
Why does the message "Replace Toner" continue to
appear on the LCD display after I replaced the toner?Description of Solution 200000040783
1. Look at
the LCD and read all the lines of the message currently on the display.
Be sure to read the entire scrolling message. (Ex: Replace Toner. Open the front cover, replace
toner cartridge. Black (K))
Confirm the color
toner cartridge indicated on the LCD is the same color as the toner cartridge
that was replaced. It is possible that after the replacement toner
cartridge was installed, a new message appeared for a different color toner and
another color now needs to be replaced.
2. Verify you
installed a NEW, out of the box toner cartridge (TN221 or TN225) from a sealed
When replacing a
toner cartridge, you should install brand new, out of the box toner cartridge to
reset the toner status. You should NOT install a previously used cartridge
that was already installed into another machine or a TN starter toner cartridge
that comes with the machine.
cartridges are manufactured with a reset lever that moves when installed into
the machine. The movement of the lever mechanically triggers the machine
to reset the toner status. If a used cartridge or a TN starter cartridge
is installed into a machine, it will NOT trigger the machine to reset the toner
strongly recommends that customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
3. Verify the
drum unit and toner cartridge are installed correctly:
a. Lift open
the top cover using the indented handle in the center until you hear a
Failure to completely open the top cover when removing and installing
consumables may cause severe damage to the machine. The top cover is completely
open when the cover locks in place and does not require support from you.
b. Take out the
drum unit and toner cartridge assembly. Each drum unit and toner assembly can be
removed by grasping the center of the drum and toner assembly and pulling it
straight up. Place the drum unit and toner cartridges assemblies on a piece of
disposable paper or cloth to avoid spilling and scattering the toner. Repeat
this step for all 4 drum unit and toner cartridge assemblies.
c. Reinstall the
drum unit and toner cartridge assemblies into the machine by sliding them into
the correct slot by matching the toner cartridge color to the same color label
on the machine.
d. Close the top
cover. You will hear a loud click when the top cover is closed
4. Confirm if
the "Replace Toner" status continues to appear.
- If the
"Replace Toner" status no longer appears, the issue is resolved.
- If the
"Replace Toner" status continues to appear, the machine has a one year limited
repair or exchange warranty. If the machine is in warranty, contact
Brother Customer Service at 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays, for warranty options.
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: