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Description of Problem 100000031841

I am getting error message USB device not recognized or malfunctioned. How do I correct this error?

Description of Solution 200000040915

This error is strictly related to the computer. 

You may want to consider resetting the USB ports by turning off your computer.

Press START then select Shut Down, or by pressing the power button until the computer shuts down.

Then UNPLUG the power cord from the wall outlet. 

Let it sit for about a few minutes and then plug it back in. 

If this problem still exists, please contact your system administrator or PC manufacture for further support.

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