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Description of Problem 100000031887

I received a Calibration Failed error message when attempting to calibrate my scanner. (For Windows). How do I fix this error?

Description of Solution 200000040969

This error message appears if the calibration failed. During the calibration process the calibration sheet, with the large black bar facing down, should scan with a back and forth motion and finally move to the input slot.

NOTE: Illustrations shown below are for representation purposes and may differ from your Brother machine.

Please make sure you clean the unit before calibration. 

Please see the following solutions for additional information.

How do I perform the cleaning procedure?

How do I calibrate the scanner?

NOTE: If you need to download a temporary calibration sheet please claik the following link.®%20600_DS600_EN_5647.PDF


If the calibration fails please review the steps in the calibration solution linked above to make sure you have performed the process correctly. 

Note: If you don't have full administrative control, the calibration process will fail.  Please check to make sure your user account has the correct permissions assigned.


The failure is more than likely due to being unable to write the calibration data file to a specific directory on your computer.

If the calibration continues to fail, this problem may be corrected by following the steps listed below.

Disconnect the USB cable from the machine.

  1. Open Explorer.

    (Windows 8 or later)
    1. On the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
    2. Click File Explorer.

(Windows XP, Windows Vista, Windows 7)
Right click Start or  and choose Open Windows Explorer or Explorer.


  1. Enter the following texts to the address bar.

    (Windows Vista or later)

    (Windows XP)
    %ALLUSERSPROFILE%\Application Data


  1. Open Brother Scanner folder.
  2. Right click DSmobileyyy (yyy=your model) folder and choose Delete.
  3. Uninstall the driver. Click here to see the instruction on how to uninstall the scanner drivers.
  4. Make sure that you are logged on with Administrator rights.
  5. Reinstall the driver. Click here to see the instruction on how to install driver.
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